Issue Export the configuration to an .xml file ESET Technical Support agent has requested an .xml configuration file Solution Export an .xml configuration file from your ESET endpoint product Open the main program window of your ESET Windows product. Click Setup. Figure 1-1 Select Export settings and click browse … to select a save location for the .xml configuration file. Figure […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue You want to install ESET Server Security for Linux, ESET Gateway Security for Linux, or ESET Mail Security for Linux The current version of ESET Mail/Gateway Security for Linux available for download: 4.5.15.0 The current version of ESET Server Security for Linux available for download: 8.1.565.0 Solution After purchasing or renewing a license for […]
Upgrading to a newer version New versions of ESET File Security are issued to provide improvements or fix issues that cannot be resolved by automatic updates of program modules. Upgrade methods: •Uninstall / Install – Removing the older version before installing the new one. Download the latest version of ESET File Security. Export settings from your existing ESET […]
Solution ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue ERA Endpoint Security/Antivirus File Security for Windows EMSX Shared Local Cache Virtualization Security SharePoint Server Mail Security Domino Solution ESET Remote Administrator (6.5.34.0) ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this […]
Issue In Windows 10, you continue to receive update notifications after performing the standard Windows Update procedure Your ESET product notifies you with a icon and displays the notification “Operating system is not up to date” Disable Windows update notifications Notification levels These levels correspond to Microsoft’s ranking system for updates (low priority, common, important and […]
Issue Your ESET product has a year in the name (for example, ESET Smart Security 2014) and you need to learn which version it is Check the version of your ESET product Copy the information about the installed components to send to ESET Technical Support Details The following security modules built into your ESET products […]
Issue Upgrading to Windows 10 ESET home product compatibility with Windows 10 Upgrade Scenarios Known issues Windows 10 Education users Solution Business users: Click here To ensure a smooth upgrade to Windows 10: We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Updating (or performing an […]
Issue Some features, options and devices are not supported on all tablet devices Solution ESET Mobile Security for Android includes some (calling-based) features that are only available on Android smartphones. Though ESET does provide support for tablet devices such as the Kindle Fire, the following limitations apply: The installation of apps from unknown sources must be […]