Issue What is “phishing”? You receive the notification “Warning: Potential phishing threat” when attempting to visit a specific website or domain How to report or remove a phishing site from scanning Check your Anti-Phishing protection status How to enable/disable Anti-Phishing Add websites to the Whitelist Details Anti-Phishing technology protects you from attempts to acquire passwords, banking data, […]
Issue Temporarily pause Banking and Payment protection to complete specific tasks on banking websites that cannot be completed in the ESET-protected browser. For example, creating and printing shipping labels. Enable or disable ESET Banking & Payment Protection for a specific website Re-enable Banking and Payment protection Solution Pause or disable Banking & Payment Protection Open […]
Issue Your banking website does not prompt you to open ESET Banking & Payment protection You need to add a website to ESET Banking & Payment protection By default, most major banking websites will automatically trigger the following ESET Banking & Payment Protection prompt, which gives you the option to continue in a secure browser […]
Solution You receive the “Protected Browser could not be started” message or you are unable to enter your banking website username and password without the keystrokes being “scrambled”. Solution: Disable keystroke encryption in software that uses this technology, for example, IBM Trusteer Rapport, Hitman Pro Alert, Web Companion, SpyShelter, KeyScrambler or Zemana AntiLogger. If keystroke […]
Issue Perform a full system scan Enable Idle-state scanning Advanced scanning options Create a custom scan profile Details The default scan settings are configured to maximize your computer’s performance and security. However, some options are not enabled within the default profile in order to keep scan times low and prevent conflicts. You can enable these […]
Issue After completing the installation, you may be prompted to select Public network or Home or office network. Change the firewall protection mode of your computer in the network New network connection detected in ESET Windows home product Disable Network connection found notifications Solution Mac users ESET Cyber Security Pro Change the firewall protection mode of your computer Your ESET […]
Issue You receive the message, “Screen overlay detected” while granting permission to your ESET product for Android Solution This message is displayed because you have another application open and that application has screen overlay privileges. To resolve this issue, follow the steps below to edit permissions for the application you have open in the background. […]
For customer advisory ca7320, please click here: Exclusions path format fixed Issue On January 9, 2019, Google Play restricted the use of the SMS and Call permissions that some ESET features: SOS button and Parental messages in ESET Parental Control. To address the issue, ESET created the new ESET SMS Tool application which allows you can […]
Issue You have already installed ESET Mobile Security for Android and need to add a Trusted contact (formerly Trusted friend) ESET Mobile Security for Android 5.3 users ESET Mobile Security for Android 5.2 and earlier users Details Add Trusted contacts to help you protect your device if it is lost or stolen. Phone numbers in […]
Issue Remove the ‘ESET Anti-Theft is available’ notification on your home screen Disable the Anti-Theft feature in your ESET Windows home product Solution Disable the Anti-Theft Reminder Open the main program window of your Windows ESET product. In the Anti-Theft is available notification, click Do not remind me again. To enable Anti-Theft at any time, click Tools → Anti-Theft. Figure 1-1 Disable […]