Issue Schedule a weekly In-depth scan of your system (recommended) Solution I am a Mac user Computer must be powered on for a scheduled scan to occur A scheduled scan will run at the time and frequency you configure. However, if the computer is in sleep mode or any other power-saving state at that time, […]
Issue By default, your ESET Windows home product will automatically attempt to download detection engine/module updates several times per day. If you use a dial-up internet connection, you may receive continuous error messages regarding failed detection engine/module updates. Your computer may also automatically attempt to connect to the internet. To prevent this, disable the regular […]
Details To enable Two-Factor Authentication (2FA), you will need one of the following authenticators installed on your mobile device: Google Authenticator, Authy, Duo Mobile, SoundLogin. When activated, you will be prompted to enter an additional unique security code generated by your phone after entering your Master Password each time you unlock your database. Solution Open the ESET Password Manager […]
Issue You want to import passwords and other data into ESET Password Manager Solution A new version of Password Manager is available Password Manager 2.x is no longer supported. Click here for instructions to upgrade Password Manager to the latest version (for mobile devices or extensions). Import data Import your passwords and personal data from browsers […]
Issue Export your data from version 2.x to version 3.x Export your data from version 3.x A new version of Password Manager is available Password Manager 2.x is no longer supported. Click here for instructions to upgrade Password Manager to the latest version (for mobile devices or extensions). Solution Export data from version 2.x to version […]
Issue Download and install ESET Password Manager 3.x from the Apple Store Solution The ESET Password Manager app for iOS can only be used to connect to an existing password store. If you have not yet set up a password store, set up Password Manager in ESET Smart Security Premium. In the app store, search for […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Change the port used by the ESET PROTECT Web Console to allow a conflicting program to use port 443 For more information on the ports used by ESET PROTECT, see the ports used by ESET PROTECT Solution On the computer where the ESET PROTECT Web Console is installed, navigate to: C:\Program Files\Apache Software Foundation\apache-tomcat-9.0.40\conf\ Apache […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]