Solution Once you have received an email from ESET including your unique License Key, follow the steps in one of the following Knowledgebase articles: Windows users: Download and Install ESET Internet Security or ESET Smart Security Premium Download and Install ESET NOD32 Antivirus Mac users: Download, install and activate ESET Cyber Security or ESET Cyber Security […]
Solution Download ESET for Kerio or ESET Mail Security for IBM Domino Install ESET for Kerio or ESET Mail Security for IBM Domino End of life for version 4.5– Limited support for version 6.5 Version 4.5 no longer receives detection engine updates. No technical support or patches are available for this version. Basic support may continue, […]
Solution I am a Linux user I am a Mac OS X user I. Purchase a license To upgrade the trial version of your ESET product to the full version, you must first purchase a license. Once you have completed the purchase, you will receive an email from ESET ([email protected]) with a new License Key, Username, […]
Issue ESET NOD32 Antivirus for Linux Desktop will not be available for download and activation after August 3, 2021 Details Review ESET’s End of Life policy. To protect Linux-operated devices after August 3, 2021, business license bundles will be available for new customers, for example, ESET PROTECT Entry that includes ESET Endpoint Antivirus for Linux. Existing users […]
Issue Are you a Mac user? File-level scanning of some email servers, backup software, gaming applications, etc. is causing abnormal system behavior Exclude specific applications or folders from Real-time file system protection and all scan activity (Startup scan, On-access scanning and Computer (On-demand) scanning) Processes Exclusions Detection Exclusions Solution Open the main program window of […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Upgrade to the latest version of ESET Endpoint Security or ESET Endpoint Antivirus for macOS Solution To upgrade ESET Endpoint Antivirus for macOS or ESET Endpoint Security for macOS to the latest version, Using ESET Remote Administrator: Send a new install task to macOS workstations. Select the appropriate installer package for ESET Endpoint Antivirus for macOS or […]
Issue Determining if your computer is infected by a virus or malware Symptoms may not be malware-related The examples listed below are common symptoms of malware, but your computer may exhibit many of these symptoms for legitimate reasons unrelated to malware, such as software or hardware incompatibilities or system instability. Solution Symptoms of malware affecting […]
Issue ESET technical support has requested a Computer scan log Access other types of log files Details In some cases, our analysts can more effectively troubleshoot your issue if they have access to the system logs created by your ESET product. Solution A new version has been released A new version of ESET Windows home […]
Issue Enable Always remedy detection (formerly Strict cleaning) to have your ESET product automatically remove PUAs Solution Open the main program window of your ESET Windows product. Make sure that your ESET product is configured to detect potentially unwanted, potentially unsafe and suspicious applications. The scan will not clean applications for which detection is not enabled. Press the F5 key on […]