Issue You want to install ESET Endpoint Security for Android (EESA) on your mobile device Solution ESET Remote Administrator (ERA) users: Perform these steps in ERA. Click here for remote installation instructions using ESET Security Management Center (ESMC). Using your Android device, navigate to the ESET Endpoint Security for Android page of the Google Play Store. Tap Install. […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Google Cloud Messaging (GCM) communication protocol is being deprecated and is being replaced by Firebase Cloud Messaging (FCM) communication protocol. Google Cloud Messaging (GCM) communication protocol is being deprecated on May 29, 2019. After this date, the communication between MDM and ESET Endpoint Security for Android on managed devices is no longer guaranteed. Details On […]
Issue Change user privilege settings so that you can edit your Username, Password and configuration settings in ESET home products for macOS and ESET business products for macOS Details If you cannot view or change your Username and Password, configuration settings or other options are unavailable in your ESET product for Mac, you may not […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS on a client workstation (6.10 and later) Solution Install ESET Endpoint Security or ESET Endpoint Antivirus for macOS 6.9 or earlier To install ESET Endpoint Security or ESET Endpoint Antivirus for macOS 6.9 or earlier, see our ESET knowledgebase article. ESET Remote Administrator (ERA) users: Perform […]
Solution Disabling Antispam will reduce your computer’s protection We do not recommend that you disable Antispam, doing so will reduce your computer’s protection level. If you disable Antispam your ESET product will display an orange status indicating a limited protection level. Re-enable Antispam as soon as possible. Open your ESET Windows product. How do I open my ESET […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue You do not receive an email after you reset your ESET Business Account (EBA) or ESET MSP Administrator (EMA) account password or activated two-factor authentication or activated a related service You changed your email address wp-signup.phped with EBA or EMA but did not receive the confirmation email You submitted some license-related requests to your […]
Solution ESET endpoint products 7.x Frequently Asked Questions What is ESET Endpoint Security / ESET Endpoint Antivirus 7.x? ESET Endpoint Security and Endpoint Antivirus version 7 were released on August 16th, 2018, and are the next generation of ESET SMB and enterprise products. For more information about the differences between ESET Endpoint Security and Endpoint Antivirus, see […]