Solution Renew your ESET license The renewal process is different based on the country in which you bought your ESET license. Visit your local Renewals page. Follow the instructions on the website opened in your browser window. Still unable to renew your license? If you are still unable to renew after following the instructions in […]
Solution Visit the Contact Technical Support page. Select the type of user that applies. Home users: click Home User Support → Other question or feedback → Update my license information → Click the red button, bottom right (Contact Technical Support) Business users: click Business & Enterprise (Server Product) Support → Other system issue or question → Change account information → Click the red button, bottom right (Contact Technical Support) […]
Issue You forgot your ESET-issued Username and Password, License Key, expiration date of your license, or other license information Solution If you are using an ESET product for Windows, Mac OS X or Linux, visit the Lost License page to recover your license. Need to recover your password in ESET Mobile Security for Android? Languages Deutsch Español Français […]
Issue Transfer or move your ESET product to a new computer License Key or Username/Password required You will need your ESET-issued License Key or Username/Password (not your Serial # or Activation Key) to activate the software after installation. These can be found in the license email you received after your original purchase/activation. I do not […]
How do I purchase a license? Purchase and download all ESET Home products and solutions at: http://www.eset.com/us/products/home/. Business customers, to request a quote from ESET Sales Support, visit http://www.eset.com/us/contact-sales/. For personalized assistance in North America, call: United States: 866-343-3738, option 1 (Monday – Friday, 6:00 a.m. – 6:00 p.m., PST) How many licenses do I need to purchase? […]
Microsoft Azure/Amazon VM users It is not recommended to start Windows in safe mode. Microsoft Azure/Amazon VMs do not have RDP connectivity when in safe mode therefore they lock up when restarting them in safe mode. I am a Mac user Solution Safe Mode is a troubleshooting option that limits Windows operation to basic functions. Safe […]
Solution Download and run ESET AV Remover Click the appropriate link below to download ESET AV Remover, we recommend that you save the file to your Desktop. If you don’t know which version to use, click here for instructions to find your system specifications. Download 64-bit AV Remover Download 32-bit AV Remover Double-click ESET AV Remover to run […]
Solution Are you a Windows user? Running two antivirus products on the same computer can degrade performance and cause system instability. It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET security product. Click the link associated with the antivirus software currently installed on your system and […]
Solution ESET products automatically identify and clean the majority of infected files. Visit the following ESET Knowledgebase article if you think your computer is infected with a virus or malware: I think my computer has a virus – what should I do? ESET provides stand-alone tools to remove particularly resilient threats, including rogue antivirus programs, […]
Issue You currently have ESET Smart Security installed and want to renew your license Solution With the release of ESET version 11 Windows home products ESET Smart Security is now re-branded ESET Internet Security. If you have ESET Smart Security installed, your product will automatically change to ESET Internet Security the next time that you […]