Issue ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE) The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What’s new in ESET Full Disk Encryption to view EFDE content. List of operating systems that ESET business products are compatible with Activation […]
Issue Your ESET product name includes the year it was released (for example, ESET Smart Security Premium 2019) and no version number Details ESET products sold at retail locations sometimes include the year they were released in the product name. There is no difference in the software that you recieve when you purchase an ESET product online or from a […]
Issue Determine if you have the Free, Trial or Premium ESET Mobile Security for Android product on your device You are not sure if you have activated your premium features View the features included in the free and premium products Solution Follow the instructions below to determine which ESET Mobile Security for Android product you have installed […]
Issue You want to determine which version of ESET NOD32 Antivirus 4 for Linux Desktop you have installed Latest version of ESET NOD32 Antivirus 4 for Linux Desktop: 4.0.96.0 Solution We are always working to improve ESET security products, which results in new product versions that improve upon previous releases. To make sure you have the latest version […]
Issue You reset your Android mobile device, wiped all data or restored it to default factory settings and need to reinstall ESET Mobile Security for Android If you use the correct Gmail address or Amazon.com account during setup, ESET Mobile Security for Android will activate automatically after installation Solution To reinstall ESET Mobile Security for Android after […]
Solution Due to newer program releases or corrupted installations, reinstalling ESET NOD32 Antivirus 4 for Linux Desktop is sometimes necessary. The steps below demonstrate how to download, uninstall and reinstall your ESET security product. Download NOTE: You will need your unique username and password to download your ESET security product. Please reference your confirmation email […]
Issue Windows 10 compatibility issues with ESET products due to the Windows 10 May 2019 update Solution Windows 10 Compatibility with ESET home products The Microsoft Windows 10 May 2019 update (also known as 1903) may affect the performance of your ESET product depending on the version of your ESET product. Version 10.1 and later: If […]
Solution To determine which version of ESET NOD32 Antivirus 4 for Linux Desktop you should download, first determine whether you have a 32-bit or 64-bit operating system using one of the two methods below: Method 1 Open the Terminal window, type the following command and press ENTER: arch The system type will display as i686 / i386 (32-bit) or x86_64 (64-bit). Figure 1-1 Click […]
Issue Received an ECP.20031 error during ESET installation Install required certificates after ESET installation and before ESET product activation Solution This error is caused by outdated or insufficient security certificates encountered during installation or activation. Follow the steps below to resolve it: Windows XP users The steps in this article are for later versions of Windows. […]
Issue What is ESET Log Collector? How to use ESET Log Collector What kind of files does ESET Log Collector collect? Solution macOS users | Linux users ESET PROTECT users You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task. What is ESET Log Collector? ESET Log Collector is an application […]