Issue Allow or deny a connection with a remote IP address in ESET Windows home products Deny access to a suspicious IP address You are unable to connect to (or from) another computer or device, such as a printer on your network Details This article describes how to create a custom firewall rule to allow […]
Issue Create a firewall rule to allow or deny specific connections based on port number or range of port numbers Details The ESET firewall acts as a network traffic filter that regulates communication within the local network or internet. Using predefined rules, the firewall analyzes network communication and decides whether or not to allow it. […]
Issue Create a firewall rule to allow or deny specific connections based on port number or range of port numbers Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Open the main program window of your ESET Windows product. Press the F5 key […]
Issue An application (for example iTunes) is not working or having connectivity issues after installing ESET Cyber Security Pro Configure the ESET firewall to block incoming or outgoing internet communications for a specific application Allow an application Details The ESET firewall acts as a network traffic filter that regulates communication within the local network or […]
Issue An application or an external device connected to your computer is not working properly ESET firewall is blocking a peripheral device or application Other products this issue may affect include: Ceton InfiniTV, Peachtree, Carbonite, Rosetta Stone, NAS Hard Drives, Apple TV, Network printers, Quickbook, iTunes, Citrix Details Rules created in Interactive filtering mode do […]
Issue Pause the ESET Firewall for diagnostic or troubleshooting purposes Stop the ESET Firewall from interrupting web browsing without exposing your system to security risks. If an intrusion is detected, your system will still be protected using this method Disable the firewall until re-enabled by user (potential security risk)—This method can potentially expose your system to attack […]
Issue Google Chrome fails to open certain websites when SSL Scanning is enabled in ESET Smart Security, the message “This site can’t be reached” is displayed In some cases, cloud-based services like Dropbox, Google Apps, Quickbooks online and Skype are blocked by ESET SSL scanning Wireless devices (printers, scanners, etc.) are blocked by ESET SSL […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Solution Most of the threats that ESET security products are designed to defend against can be classified as viruses, malware, or remote attacks. Aside from the programs you install on your computer, your computer can be attacked by malicious programs (malware), or even subject to attack over a network by someone operating a computer from […]
Issue Business users | Mac users | Android users ESET Technical Support has requested a copy of a log file from your ESET home product. Submit a SysInspector log Details Your ESET product keeps logs of all previous scans ran on your computer. These scan logs are useful in determining whether previous threats have been successfully cleaned or deleted. […]