Issue Export your data from version 2.x to version 3.x Export your data from version 3.x A new version of Password Manager is available Password Manager 2.x is no longer supported. Click here for instructions to upgrade Password Manager to the latest version (for mobile devices or extensions). Solution Export data from version 2.x to version […]
Issue Download and install ESET Password Manager 3.x from the Apple Store Solution The ESET Password Manager app for iOS can only be used to connect to an existing password store. If you have not yet set up a password store, set up Password Manager in ESET Smart Security Premium. In the app store, search for […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Change the port used by the ESET PROTECT Web Console to allow a conflicting program to use port 443 For more information on the ports used by ESET PROTECT, see the ports used by ESET PROTECT Solution On the computer where the ESET PROTECT Web Console is installed, navigate to: C:\Program Files\Apache Software Foundation\apache-tomcat-9.0.40\conf\ Apache […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue What is “phishing”? You receive the notification “Warning: Potential phishing threat” when attempting to visit a specific website or domain How to report or remove a phishing site from scanning Check your Anti-Phishing protection status How to enable/disable Anti-Phishing Add websites to the Whitelist Details Anti-Phishing technology protects you from attempts to acquire passwords, banking data, […]
Issue Temporarily pause Banking and Payment protection to complete specific tasks on banking websites that cannot be completed in the ESET-protected browser. For example, creating and printing shipping labels. Enable or disable ESET Banking & Payment Protection for a specific website Re-enable Banking and Payment protection Solution Pause or disable Banking & Payment Protection Open […]
Issue Your banking website does not prompt you to open ESET Banking & Payment protection You need to add a website to ESET Banking & Payment protection By default, most major banking websites will automatically trigger the following ESET Banking & Payment Protection prompt, which gives you the option to continue in a secure browser […]
Solution You receive the “Protected Browser could not be started” message or you are unable to enter your banking website username and password without the keystrokes being “scrambled”. Solution: Disable keystroke encryption in software that uses this technology, for example, IBM Trusteer Rapport, Hitman Pro Alert, Web Companion, SpyShelter, KeyScrambler or Zemana AntiLogger. If keystroke […]