Issue Update client workstations in a closed environment (no Internet access) Update client workstations that have no Internet access but still receive updates from a computer in the network Solution Prerequisites: Download the ESET Mirror tool from the ESET download page. Create and download an offline license file using ESET Business Account. I. Set the computer connected to […]
Issue You want to configure ESET Mirror Tool to download updates from another ESET Mirror Tool in a network setup as shown in the scheme below: Solution Prerequisites: Download the ESET Mirror Tool for Windows from the ESET download page. Install Visual C++ Redistributable for Visual Studio 2010 and Visual C++ 2015 Redistributable x86 Create and download an offline license file using […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue You receive the error message “error 0073” You receive the error message “Modules update failed” Solution To view instructions for an operating system other than Windows, choose the appropriate operating system below: Mac Users | Android Users Check to see if you can update after each step Click Update → Check for updates. If the update fails, proceed to […]
Issue Verify that the latest detection engine updates have been received You receive the notification “Update information is not consistent” Details By default, ESET products check every hour for a new update and are updated at least once a day with new detection engine updates and occasional program component updates. Solution Are you a windows […]
Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Revert to an earlier version of the detection engine to repair an issue with ESET Mobile Security ESET Mobile Security crashes or cannot load Solution From the home screen of your Android device, tap Settings. Figure 1-1 Tap Apps & notifications → ESET Mobile Security. Figure 1-2 Tap Storage → Manage space. Figure 1-3 Tap Clear Data. Figure 1-4 Languages Deutsch Español Last […]
Issue Latest version of ESET Parental Control for Android: 3.0.8 Solution System Requirements | Install and uninstall | Manage device | Support Resources | Known Issues What is ESET Parental Control for Android? ESET Parental Control for Android is an app for Android devices that allows parents to monitor and regulate the use of mobile devices by their children.Features: Monitor a child’s device […]
Issue You receive the notification “System Extension Blocked” in macOS System Extension Blocked A program tried to load new system extension(s) signed by “ESET, spol. s.r.o.”, which will be incompatible with a future version of macOS. If you want to enable these extensions, open Security & Privacy System Preferences. Multiple notifications Occasionally, macOS will display […]