Issue Enable Strict cleaning to have your ESET product automatically remove PUAs Solution Open the main program window of ESET Cyber Security or ESET Cyber Security Pro. Click Computer Scan → Custom Scan. Figure 1-1 Select the check box next to your hard drive and click Setup. Figure 1-2 Click Cleaning, click and drag the slider bar to Strict Cleaning, and then click OK. […]
Issue Configure detection of Potentially Unwanted Applications For more information about potentially unwanted applications or potentially unwanted content visit our knowledgebase article. Solution Open ESET Mobile Security for Android. Tap Antivirus. Figure 1-1 Tap menu and select Advanced settings. Figure 1-2 Tap the Detect potentially unwanted applications slider bar to enable or disable the setting. Figure 1-3 Your desired […]
Solution Some malware is designed to block access to system tools in Microsoft Windows such as the Control Panel, Task Manager, Registry Editor, and Command Prompt. This is done by modifying the security policy settings of the operating system. These changes can be reversed using the Registry Editor, but if the Registry Editor has been […]
Issue Web access protection is blocking a website you know to be safe. Solution To view instructions for ESET Endpoint solutions, visit our knowledgebase article. To view instructions for ESET Cyber Security (macOS) products, visit our knowledgebase article. Before excluding a website Excluding a website poses a security risk. An experienced system administrator can configure this or, […]
Issue File-level scanning of some email servers, backup software, gaming applications, etc. is causing abnormal system behavior Exclude specific files, folders, drives or devices from Real-time file-system protection and all scan activity (Startup scan, On-access scan and Computer (On-demand) scan) Solution NOTE: If you are excluding a removable device (iPod, iPad, etc.), it needs to […]
Solution I. Purchase a license Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product? Click Activate product. Figure 1-1 Click the image to view larger in new window Click Purchase license. Figure 1-2 Click the image to view larger in new window Follow the instructions on the ESET website to purchase a license for […]
Solution ESET home product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for home products. Migrate from […]
Issue Device control and Real-time protection are not functional You have previously approved loading ESET kernel extensions You have previously received the “System extension blocked” or the “Your computer is not protected” message ESET kernel extensions were not approved completely. Solution To restore full functionality to your ESET product, clear the existing ESET kernel extension […]
Issue You received a request for access to a restricted application or website or for additional time for fun and games from your child. There are multiple options to respond to a request. Select an option below: Use the myESET portal Use the ESET Parental control application on your device Use the child device directly […]
Solution Devices configured as a Child Device cannot uninstall ESET Parental Control for Android without the PIN The parent PIN is required to change settings on a child device, including unstalling. For more information, see How do I set the PIN in ESET Parental Control for Android? Open ESET Parental Control for Android. In the top […]