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Issue

  • Web access protection is blocking a website you know to be safe.

Solution

 To view instructions for ESET Endpoint solutions, visit our knowledgebase article.

To view instructions for ESET Cyber Security (macOS) products, visit our knowledgebase article.

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this or, if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

Video Tutorial

  1. Open your ESET Windows product.
  2. Press the F5 key on your keyboard to open the Advanced setup window.
  3. Click Web and Email → Web access protection.
  4. Expand URL Address Management and then click Edit next to Address list.

Figure 1-1

  1. Select List of addresses excluded from content scan and then click Edit.

Figure 1-2

  1. Click Add in the Edit list window.
  2. Type the website or domain you want to exclude in the Enter a mask that specifies a URL address field and click OK (for each website you add, be sure to either include “www.” or a wildcard “*” symbol, as in “www.eset.com” or “*eset.com*”).
  3. When you are finished excluding websites, click OK to save your changes and exit the Advanced setup window.

Figure 1-3


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