Issue You want to install ESET Endpoint Security for Android (EESA) on your mobile device Solution ESET Remote Administrator (ERA) users: Perform these steps in ERA. Click here for remote installation instructions using ESET Security Management Center (ESMC). Using your Android device, navigate to the ESET Endpoint Security for Android page of the Google Play Store. Tap Install. […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue You encountered an issue with ESET Mobile Security for Android that you cannot solve and you would like to contact ESET Technical Support Find your public license ID (Provide to Technical Support agents to determine your License Key) ESET Technical Support has requested a copy of your ESET Mobile Security for Android log file Send a […]
Issue Upgrade to the latest version of ESET Endpoint Security or ESET Endpoint Antivirus for macOS Solution To upgrade ESET Endpoint Antivirus for macOS or ESET Endpoint Security for macOS to the latest version, Using ESET Remote Administrator: Send a new install task to macOS workstations. Select the appropriate installer package for ESET Endpoint Antivirus for macOS or […]
Issue You suspect that your device is infected (slow or abnormal behavior) Details Regular scanning can protect your device from the following: Threats that were already present on your device before your ESET security solution was installed. Dormant, potentially harmful files on your device which may have been undetectable by older virus definitions. Infections that […]
Issue You need to download the latest detection modules update or product version to troubleshoot a problem with ESET Mobile Security for Android Solution Video Tutorial Do I need to update manually? ESET Mobile Security will update automatically at least once a day as long as your Android device has an active internet connection. Performing […]
Issue You receive the message, “Screen overlay detected” while granting permission to your ESET product for Android Solution This message is displayed because you have another application open and that application has screen overlay privileges. To resolve this issue, follow the steps below to edit permissions for the application you have open in the background. […]
For customer advisory ca7320, please click here: Exclusions path format fixed Issue On January 9, 2019, Google Play restricted the use of the SMS and Call permissions that some ESET features: SOS button and Parental messages in ESET Parental Control. To address the issue, ESET created the new ESET SMS Tool application which allows you can […]
Issue You have already installed ESET Mobile Security for Android and need to add a Trusted contact (formerly Trusted friend) ESET Mobile Security for Android 5.3 users ESET Mobile Security for Android 5.2 and earlier users Details Add Trusted contacts to help you protect your device if it is lost or stolen. Phone numbers in […]
Issue ESET Mobile Security for Android frequently asked questions Is SIM Guard available in my version of ESET Mobile Security for Android SMS Remote Text Commands ESET Mobile Security Known Issues Privacy Policy for App permissions Solution How do I install ESET Mobile Security for Android? See our ESET Knowledgebase article for instructions to Download and install ESET […]