[KB7808] Reset the ESET PROTECT Web Console password

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Issue

  • Login error in ESET PROTECT Web Console
  • Cannot log into the ESET PROTECT Web Console because you do not have the ESET PROTECT Web Console password
  • I know the Web Console password
  • I do not know the Web Console password
  • Linux or Virtual Appliance user

Solution

I know the Web Console password

  1. Open the ESET PROTECT Web Console in your web browser and log in.
  2. Click Change Password.
    Figure 1-1
  3. Enter the existing password into the first blank field, then enter the new password into the Type new password and Retype new password fields. When you are finished, click Log in to save your changes.

I do not know the Web Console password

Troubleshooting

If a Web Console user cannot log into the Web Console with 2FA because of an inaccessible phone (the phone is lost, damaged, etc.), resetting the Web Console password disables the 2FA on the Administrator account and enables the user to log in. Other ESET PROTECT user accounts with 2FA will remain unaffected. After the user logs into the Web Console without 2FA, we recommend reenabling 2FA.

If you do not know the password, and you need to reset the ESET PROTECT Web Console password for an individual administrator account, follow the steps below:

  1. Click Start → Control Panel → Programs and Features.
    Figure 2-1
  2. Right-click ESET PROTECT Server and select Change from the context menu.
    Figure 2-2
  3. Click Next.
    Figure 2-3
  4. Click Repair.
    Figure 2-4
  5. Complete all required fields in the Database server connection window and click Next.
    Default port number

    Use the correct port number based on your installation. The standard MS SQL port is 1433. If you are using a pre-existing SQL database, 1433 is the default port.

    Figure 2-5
  6. Click Use existing user and type the Database username (the default is era_user) and Password (you can find the password in: %PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini) and click Next.
    Figure 2-6
  7. Deselect the check box next to Use Administrator password already stored in the database, type a new password into the Password and Password confirmation fields and then click Next.
    Figure 2-7
  8. Select Keep currently used certificates and click Next.
    Figure 2-8
  9. If your ESET PROTECT is not activated, select Activate with License Key and enter the License Key.
    Figure 2-9
  10. Click Repair.
    Figure 2-10
  11. Click Finish. You can now log in to ESET PROTECT Web Console with your new password.

Linux and Virtual Appliance users

Follow the steps below to reset the Web Console Administrator password. The administrator password must be at least 8 characters long.

  1. Log in as root to the Linux console on the machine where ESET PROTECT is installed.
  2. Save your password to the variable NEW_PASSWORD (for security reasons). Type the following command, where <password> is substituted by your new password. 
    export NEW_PASSWORD=<password>

  3. Run the following command to change your password for the new one: 
    /opt/eset/RemoteAdministrator/Server/setup/installer_backup.sh --skip-license --server-root-password='env:NEW_PASSWORD'
    NOTE:
  4. Run this command to remove your password from variables: 
    export NEW_PASSWORD
  5. Restart the ESET PROTECT Server service.
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Last Updated: Aug 9, 2021

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Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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