Issue
Required user permissions
This article assumes that you have the appropriate access rights and permissions to perform the tasks below.
If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.
- ESET PROTECT users: Create a second administrator user in ESET PROTECT
- ESET Security Management Center (ESMC) users: Create a second administrator user in ESET Security Management Center 7.x
- Perform a push uninstall to a password-protected or non-password-protected client using ESET PROTECT
Details
The Software Uninstall task is used to uninstall ESET products from client computers. If you are uninstalling ESET Management Agent, ESET products managed by that Agent may retain some settings after the Agent is uninstalled. We recommend that you reset some settings, for example, password protection, to the default settings using a policy before the client device is removed from management. All tasks currently running on the Agent will be abandoned. The running, finished or failed execution status of this task may not be displayed accurately in ESET PROTECT Web Console depending on replication.
Solution
Endpoint users: Perform these steps on individual client workstations
-
Open the ESET PROTECT Web Console in your web browser and log in.
- Click Tasks.
- Expand Client Tasks → Operating system, select Software Uninstall and click New → Client Task.
- Type a Name for your new task. The Description field is optional.
- Click Settings and click Select package to uninstall.
To uninstall on password-protected clients
If the client workstations are password-protected, type PASSWORD= into the Uninstallation parameters field, followed by the password. Click OK. If the settings are not password-protected, skip this step.
- Select the ESET product to uninstall and click OK.
- Click Finish and click Create Trigger.
See our Online Help topic for more information about Client Tasks.