Issue
- What is ESET Log Collector?
- How to use ESET Log Collector
- What kind of files does ESET Log Collector collect?
Solution
ESET PROTECT users
You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task.
What is ESET Log Collector?
ESET Log Collector is an application that automatically collects information and logs from a computer to help resolve issues more quickly. When you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. ESET Log Collector makes it easy for you to collect the information needed.
Confirm that the version of ESET Log Collector that you have installed is the latest version by confirming that the version listed in the Operation log matches the latest version shown here:
| ESET Log Collector |
4.1.2.0
|
Before using ESET Log Collector
- The program must be run from an administrative account, it will not be able to collect all necessary information if run from a standard account or run in Safe Mode
- The 64-bit version of Log Collector is embedded in the 32-bit executable and automatically runs on 64-bit systems
For more information, see the ESET Log Collector online user guide.
How to use ESET Log Collector
- Click the link below to download ESET Log Collector:
- After the tool has finished downloading, double-click it to run the tool.
- Click I Accept to accept the End-User License Agreement (EULA).
- Select All in the Collection Profile drop-down menu, unless ESET Technical Support instructs you to select a different option. The following options are available:
- Default: Most logs needed to diagnose system issues will be collected. It does not include threat information and scan logs.
- Threat Detection: Logs related to detected threats and the quarantine will be collected. Use this to submit logs when troubleshooting malware.
- All: All logs will be submitted. Use this if you are not sure what to submit.
- None: No logs will be collected.
- Custom: This setting is automatically selected if you select an additional check box or deselect a check box after selecting a profile.
- From the ESET logs collection drop-down menu, select Original binary from disk.
- Click … (browse)
next to Save archive as, specify the location where you want to save archive files and then click Save (the archive filename is already predefined).
- Click Collect. The collection might take some time to complete. The Operation Log window will display what operation is currently in progress.
- When the collection is finished, “Files have been collected and archived” will be displayed. This means that the collection was successful and the archive file (for example, emsx_logs.zip) has been saved in the location specified in step 5.
- If you already have a case open with ESET Technical Support, you can submit the log files as an email attachment when you respond to ESET. If you do not have a case open, contact ESET Technical Support.
What kind of files does ESET Log Collector collect?
Visit the Online Help to view a List of artifacts/Collected files.
Last Updated: Jun 29, 2021
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