This article covers how to generate a complete memory dump when a computer crashes. These steps may be required in order to troubleshoot blue screen issues, or similar crashes that may occur while Sophos Home is installed. Instructions Open the computer properties through the steps below: Windows 7 Click on Start menu button > right-click on Computer > select Properties. […]
What Is Process Monitor? Process Monitor is a free tool from Windows Sysinternals, which is part of the Microsoft TechNet website. The tool monitors and displays in real-time all file system activity on a Microsoft Windows operating system. Process Monitor is useful for troubleshooting issues when we need to identify the files or registry keys an […]
Apples to Sophos Home for Windows computers The following article describes how to enable and disable debug logging for Sophos Anti-Virus. These steps may be necessary to further investigate issues with the antivirus software, as instructed by Sophos Home support. WARNING: The logging should only be used for debugging purposes and should not be left enabled […]
Applies to Sophos Home for Windows computers The following article will guide you through enable debug logging for the web filtering service (Web intelligence) in Sophos Home Premium. These steps are specific to issue troubleshooting, and should only be used by advanced users / when instructed by Sophos Home support. Note: Please remember to disable debug […]
Applies to: Sophos Home Premium and Free (Mac) This article provides information on the soft retirement of Sophos Home for Mac on systems running the following macOS versions macOS 10.13 High Sierra macOS 10.12 Sierra macOS 10.11 El Capitan What does soft retirement mean? Soft retirement means that there will be no software updates for […]
This article covers how to run (and if needed download) the Sophos Diagnostic Utility (SDU) tool to collect system information of the computer, including log files of installed Sophos product, in order for support to investigate and fix Sophos Home issues. Windows computers Video steps Step-by-step – Windows Click Start (A)> Sophos (B) > Sophos Diagnostic Utility (C). (Or click Start and type Sophos Diagnostic Utility) Follow […]
Support levels and hours of operation Sophos Home Premium customers have access to dedicated support personnel Monday to Friday, 8AM to 8PM Eastern US Time , via chat and webform/email. Support is currently provided on English only, but we will use online translating tools to assist users who speak other languages. Note 1: A Sophos Home account is required […]
Applies to: Sophos Home Premium and Free (Mac) You would like to turn off the pop-up notifications coming from Sophos Home but you cannot find where to disable it. Cause In the current version of Sophos Home, there is no way to disable pop-up notifications either in the Sophos Home software installed or in the […]
Cookies are the small data sent to the computer when a website is accessed. This data is then returned to the web server on the succeeding revisits of the user. This helps the website automatically recognize the user every time they visit a given site. For instance, when you try to re-login in a website, the […]
Overview The Sophos Managed Anti-Virus Service sold by Staples includes remote helpdesk support to assist customers with issues. Helpdesk support is provided directly by the Staples Sophos Anti-Virus Support Center only. On purchase of the service, the Staples EasyTech Managed Anti-Virus Service Welcome Kit is installed on the computer. This kit provides: Information on the support services […]