This article covers how to  generate a complete memory dump when a computer crashes. These steps may be required in order to troubleshoot blue screen issues, or similar crashes that may occur while Sophos Home is installed.


  1. Open the computer properties through the steps below:
    • Windows 7
      Click on Start menu button > right-click on Computer > select Properties1.png
    • Windows 10
      Right-click on the Windows button then select System.6.png
  2. Click on Advanced system settings.2.png
  3. On the Advanced tab, click Settings under Startup and Recovery.3.png
  4. From the Write debugging information drop-down list, select Complete memory dump.4.png
  5. Make sure that the following are checked: 5.png
  6. Click OK and restart the computer.

When the computer crashes, the dump file in .dmp format is generated in C:\Windows folder.

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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