You can change the name of your protected devices in the Sophos Home dashboard. This will help to easily identify each protected computer in order to make any needed configuration changes. Instructions To change the name of your device: Sign in to your Sophos Home Dashboard Click on the device that you wish to change the […]
Email alerts are sent to notify users that a threat has been detected on a computer. Sophos Home recommends Premium users to default to the Sophos Home dashboard app to receive real-time push notifications directly to their phones instead. Note 1: Email alerts are sent only to the email address used to wp-signup.php the Sophos Home account. This […]
You can change the email address that you use to login to your Sophos Home account in the Settings section of the dashboard. If you do not have a Sophos Home account, you can create one by following these steps: Creating a Sophos Home account Instructions Note 1 – Premium customers: If you are unable to access your previous […]
When you create a Sophos Home account for the first time, you will need to confirm your email address. Instructions Log in to your email account Look for the email from [email protected] Note: If you did not receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk […]
Your Sophos Home account provides access to the Sophos Home dashboard, where you can view and manage all your devices through the internet, protect (or re-protect) additional computers, and if using a Premium subscription, access support. Use my existing account to install Sophos Home Follow these steps in order to re-install Sophos Home using your existing account: […]
Applies to: Sophos Home for MacOS This article describes how to run a virus scan on a specific file/folder or drive using Sophos Home on a Mac computer. Instructions: Locate the file, folder or drive you wish to scan Either right-click (if you have a two button mouse) or hit ctrl+click on the file to […]
Applies to: Sophos Home Premium for MacOS This article explains how to remove an application from the Webcam/Microphone exceptions on Sophos Home MacOS version. Instructions Click the Sophos Home icon on the Menu bar to open the Sophos Home main window. Click on the three dots on the upper-right side of the window then select Webcam/Microphone exceptions. Click […]
Applies to: Sophos Home Premium for MacOS Privacy Guard is a Sophos Home Premium feature that protects against unwanted use of the webcam and microphone of your computer. Sophos Home notifies you when a non-Apple signed application that uses a camera and microphone is launched and provides users the option to Stop, Allow, or Always allow […]
Applies to: Sophos Home for MacOS If you notice issues such as slowness, or non-completing backups when backing up your Mac via Time Machine to an external location, you may want to turn off Network File Sharing options to alleviate the issue. If your Mac is protected by Sophos Home, then the files you are […]
Applies to: Sophos Home for Windows Sophos Home for Windows v 2.0.11 introduced a new feature called Artificial Intelligence (Machine Learning). Machine learning can predict if a file is malicious pre-execution, without having seen it before, by examining its behavior. In addition to this, a database is cross-referenced at Sophos where customer feedback influences the […]