You can report a spam or scam email to NortonLifeLock to help us improve our product. It is preferred you send the email samples as attachments. Submitting them in any other format or simply forwarding the email can cause the loss of key content of the email message important for our analysis. Select one of […]
We use email or direct mail to keep you informed about the latest offers, announcements, and products updates from NortonLifeLock. This document describes the different emails or direct mails that we send which helps you to verify if the email or mails that you received is from Norton or not. This is intended as guidance […]
If you have a subscription with LifeLock, you can add or enroll a member to your plan at any time by signing in to your account. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support. Everyone has a different national identification number based […]
If you want to update your name due to a simple misspelling, you can call Member Services & Support. If you want to change your name due to a legal name change, you need to send us a note indicating your original name and the change you like to make along with one of these documents […]
You can update or add your financial accounts, mailing address, and other personal information at any time by signing into your account. Dark Web Monitoring monitors this information on the surface, deep, and dark web and notifies you when your information is found online. So, stay secure by keeping this information complete and up to […]
You use a verbal passcode to confirm your identity when speaking with a NortonLifeLock member service agent by phone. It is an added layer of protection to authenticate the identity of the person calling. Update the verbal passcode Sign in to your account. Click Monitored Info tab. Scroll down to the Contact Preferences section. Next to Verbal Passcode, click Update. Enter a […]
If you purchased the Norton subscription at one of the Asian Norton online stores, your Automatic Renewal settings must be managed directly on the Asian Norton online store. To manage your automatically renewing subscription settings, click on the Norton online store from where you purchased your product subscription: China storefront Taiwan storefront Hong Kong storefront […]
You can update your credit card information by signing in to your account. For China, Japan, Korea, Hong Kong, and Taiwan visit your Norton Store to update your credit card information. When your subscription is due for renewal, and if the credit card information in your account is outdated, we send you a notification to update your […]
Use the below information to update your account details. Please ensure that you keep the details up to date to work with your account, make renewals, and receive notifications. If you forgot your password or have issues receiving the password reset email, read Recover your NortonLifeLock account. For China, Hong Kong, Japan, Korea, and Taiwan: To […]
This problem may happen if you have accidentally purchased Norton more than once or your Norton subscription was automatically renewed while you also purchased Norton elsewhere. If you have more than one Norton subscription active at the same time, you can share one of the subscriptions with friends or family, or contact Member Services and Support to […]