Summary This article is useful if: You plan on upgrading your computer to macOS 11 (Big Sur) You are testing your McAfee software with the macOS 11 Preview Customers also viewed: FAQs for McAfee consumer security products and Apple macOS 10.14 (Mojave) FAQs for McAfee consumer security products and Apple macOS 10.15 (Catalina) IMPORTANT: Real-Time Scanning, and the Firewall in […]
Summary This article contains information about McAfee consumer products and Apple macOS 10.15 (Catalina). This information is useful if you: Upgraded your computer to macOS Catalina. Are thinking about upgrading your computer to macOS Catalina. Just bought a new Mac running macOS Catalina. What is macOS Catalina? macOS 10.15, released on October 7 2019, is also known as […]
Summary This article contains information about McAfee consumer products and Apple macOS 10.14 (Mojave). This information is useful if you: Upgraded your computer to macOS Mojave. Are thinking about upgrading your computer to macOS Mojave. Just bought a new Mac running macOS Mojave. What is macOS Mojave? macOS 10.14, released on September 24, 2018, is also known as […]
Summary The McAfee Security app installs and runs on mobile devices that meet the minimum requirements shown in this article. For best results, your devices must exceed the minimum specifications. NOTE: The information contained in this article is accurate, but it is subject to change without notice. Solution To see the minimum specifications for your […]
Problem Your McAfee security software for Mac, such as LiveSafe or Total Protection, can’t start either its Firewall or Real-Time Scanning components. When this issue occurs, your McAfee software displays a red At risk exclamation point. Your Mac is at risk when these components are disabled. NOTE: If you see these issues on your Windows PC, these articles might help: TS101303 – Real-Time Scanning is disabled or […]
Summary Use this article if: You have non-McAfee antivirus products on your computer (for example from Sophos or Symantec) that you want to remove before installing your McAfee product. You think that your McAfee product is conflicting (not installing, or not working correctly) with another antivirus product. NOTE: If you think some other type of app or product is […]
Summary You might have noticed that your McAfee security product for Windows, such as LiveSafe or Total Protection, looks a little different. The reason is that we’ve changed the organization of features, with the aim of making these products even more intuitive to use. The new interface was introduced in September 2020. To help you get familiar […]
Summary Use this article if: You want to check the status of your McAfee product subscription. You think that your McAfee product subscription is incorrectly showing as expired. NOTE: If you have questions, or you still have a problem with your subscription after following the advice in this article, contact Customer Service. You might want to check the status of […]
Problem After July 18, 2019, version 12.8 of your McAfee software running on Windows might fail to update. When a failure happens, seven days after the first failed update, the status of your McAfee software turns red and you see the following message: Your computer is at risk NOTE: To protect your computer from viruses and other threats, the […]
Summary Sometimes you might need to use the ping command when troubleshooting connection problems with your McAfee product. What is ping?Ping is a tool that is available for Windows, macOS, UNIX, and Linux computers. It is used to verify your internet connectivity. You can also use it to determine whether two computer systems, or hosts, can communicate with each other. Ping sends small pieces of information, called packets, […]