This article contains information about McAfee consumer products and Apple macOS 10.14 (Mojave). This information is useful if you:
  • Upgraded your computer to macOS Mojave.
  • Are thinking about upgrading your computer to macOS Mojave.
  • Just bought a new Mac running macOS Mojave.

What is macOS Mojave?
macOS 10.14, released on September 24, 2018, is also known as macOS Mojave. It is the 15th major release of macOS, and is the successor to macOS High Sierra. You can find out more about macOS Mojave on the Apple Support page.

Do the McAfee security products for Mac support macOS Mojave?
Yes. The following McAfee security products are compatible with macOS Mojave:

Product Minimum Version Number
McAfee Internet Security (MIS)
McAfee LiveSafe (MLS)
(such as AntiVirus Plus, Total Protection)
McAfee Multi-Access (MMA) 4.5.5
McAfee All Access (MAA) 4.5.5
McAfee Small Security Business (MSSB) 4.5.5

NOTE: Earlier versions of these products are not compatible with macOS Mojave. Make sure to update before you upgrade your Mac to macOS Mojave.

Installing McAfee security software on macOS Mojave
This video shows how to install your McAfee software on macOS Mojave or earlier:

To view and subscribe to more videos, visit the official McAfee YouTube channel.
I have Internet Security for Mac currently installed on macOS High Sierra. Do I need to do anything before upgrading to macOS Mojave?
Yes. You must first update your McAfee security product to version 4.5.5 or later, as shown above. After you have updated your McAfee security product to version 4.5.5 or later, you can then upgrade macOS from High Sierra to Mojave.

Discover More help  All about McAfee

IMPORTANT: Do not upgrade to Mojave until your McAfee security products are updated to version 4.5.5 or later.

Are there any other benefits to updating my McAfee software?
Yes. The new versions of McAfee security software for Mac, versions 4.5.5 or later, are 64-bit compatible. This compatibility means that the software has been optimized to run on modern Macs with 64-bit processors. See TS102783 – How to fix macOS alerts when you run the McAfee 32-bit software first.

How do I know which version of McAfee software I have installed?
To see your version:

  1. Click the McAfee menulet on your Mac’s status bar.
  2. Select About LiveSafe, or your particular product. The version number is displayed at the top of the window.

Which macOS are supported by version 4.5.5 of McAfee security products?
Supported macOS versions are:

  • macOS 10.12 (Sierra)
  • macOS 10.13 (High Sierra)
  • macOS 10.14 (Mojave)

    NOTE: Mac OS X 10.11 (El-Capitan) and earlier are not supported

How has the installation procedure for new installs changed?
​Starting with macOS High Sierra, when an application tries to enable a kernel extension, also known as a kext, during installation you are prompted to allow the kext to be enabled. Until the kext is authorized, some McAfee products for macOS do not provide you with complete protection. For more information, see TS102735 – McAfee installation error on macOS: System Extension Blocked.

How do I upgrade to the latest version of my Mac security product?
Our Mac security products periodically check to see if an update is available. Make sure that your Mac is connected to the internet and open your McAfee software. When a new update is found, it is downloaded automatically. You can also uninstall an older product, and reinstall the latest by following the steps shown below.

NOTE: If your Mac has an unsupported operating system, for example Mac OS 10.11, the latest version of your McAfee product is not downloaded and installed.

Are older versions of Internet Security for Mac upgraded automatically?
No. ​Internet Security for Mac 3.8 and 4.0 are not be upgraded automatically if your Mac is running macOS Mojave. To get the latest version, follow these steps:

  • Step 1: Uninstall (remove) the older version of Internet Security for Mac:
    1. In the Dock, find and open the Applications folder.
    2. Double-click the McAfee Internet Security Uninstaller.
    3. Click Continue.
    4. Type in your administrator password and click OK.
    5. Click Finish.

      IMPORTANT: After an uninstall, your Mac will no longer be protected from viruses and malware. Make sure that you reinstall your security software as soon as possible to restore protection.

  • Step 2: Download and install the latest version of Internet Security for Mac:
    Follow the steps in the video above, or use the steps below:

    1. Open this article: TS101226 – How to install or uninstall McAfee software on macOS.
    2. In the Summary of article TS101226, click to expand the Install McAfee Internet Security on your Mac section.
    3. Follow the steps to install your McAfee software.

Who can I contact if I have more questions?
If you have questions that are not answered in this article, contact Customer Service for more help.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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