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Summary
Use this article if:

  • You have non-McAfee antivirus products on your computer (for example from Sophos or Symantec) that you want to remove before installing your McAfee product.
  • You think that your McAfee product is conflicting (not installing, or not working correctly) with another antivirus product.

NOTE: If you think some other type of app or product is conflicting with your McAfee software, contact Technical Support.

Security apps from companies other than McAfee might cause a problem with your McAfee software. For example, if you already have other antivirus product installed, your McAfee software might fail to install or run correctly.

Why security apps conflict
Security apps perform ‘low-level’ activities as they protect your computer and scan for viruses. For example, one of these activities includes opening and closing lots of files in a short period, which might appear suspicious to other antivirus apps. The other antivirus apps might then try to block the activity from taking place, which might then stop your legitimate apps from running properly. To avoid conflicts, run only one antivirus app at a time on your computer.

What to do if you have another antivirus product installed
If you have another antivirus product installed on your PC or Mac, and your McAfee software fails to install or run correctly, follow these steps:

  1. Check the lists of incompatible applications by expanding the appropriate section below.

    NOTE: There are separate lists for Windows and macOS.

    1. If you do have any incompatible applications installed, go to step 2.
    2. If you do not have any of these applications installed, but you think a different application on your PC or Mac is causing a problem, contact Technical Support. If needed, we will update the PC or macOS list with the conflicting application.
  2. Remove any incompatible applications that are installed. See the instructions below.
  3. Restart your PC or Mac.
  4. Try to install or run your McAfee software again.
TIP: Most Windows or macOS apps can be removed in the standard way for that operating system. For example:

  • To remove a Windows app, use Control Panel or Add or Remove Programs. See the Standard removal methods section below for more details.
  • To remove a macOS app, drag the app to the trash. See the Standard removal methods section below for more details.

NOTE: Some apps need a slightly different method of removal. For those applications, you might need to contact the company who produces that app for guidance.

To view the known incompatible apps for your PC or Mac, click to expand and view the appropriate list:

NOTE: Only one McAfee Windows security product can be installed at one time.

Product Removal method
Absolute LoJack Use Windows Control Panel, Add or Remove Programs
AhnLab V3 internet Security 2007 Use Windows Control Panel, Add or Remove Programs
AhnLab V3 lite Use Windows Control Panel, Add or Remove Programs
Anonymizer Anonymous Web Surfing Use Windows Control Panel, Add or Remove Programs
Anyware Antivirus for Windows 95 Use Windows Control Panel, Add or Remove Programs
Anyware Antivirus for Windows NT Use Windows Control Panel, Add or Remove Programs
AOL AntiVirus 1.0 Use Windows Control Panel, Add or Remove Programs, or Contact vendor
AOL Privacy Wall Use Windows Control Panel, Add or Remove Programs
AT&T Radial Internet Security Suite View Radial removal steps
AT&T Yahoo! Online Protection 1.0 Use Windows Control Panel, Add or Remove Programs
AT&T Yahoo! Online Protection Use Windows Control Panel, Add or Remove Programs
Avast! 4 Professional Edition View Avast removal steps
Avast! Pro Antivirus View Avast removal steps
Avast! Free Antivirus View Avast removal steps
Avast! Internet Security View Avast removal steps
Avast! Internet Security 6.0 View Avast removal steps
Avast! Premier Antivirus View Avast removal steps
Avast! Antivirus View Avast removal steps
AVG 6.X Anti-Virus System Use Windows Control Panel, Add or Remove Programs
AVG 9.0 Download AVG removal tool
AVG Anti-Virus 7.1 View AVG support
AVG Anti-Virus Free Use Windows Control Panel, Add or Remove Programs
AVG Anti-Virus Paid Use Windows Control Panel, Add or Remove Programs
AVG 2012 View AVG support
AVG Internet Security 8.5 View AVG support
AVG 2013 View AVG support
AVG 2014 View AVG support
Avira Antivirus Premium 2012 View Avira removal steps
Avira AntiVir Personal – Free Antivirus View Avira removal steps
Avira AntiVir Premium View Avira removal steps
Avira Free Antivirus View Avira removal steps
Avira Internet Security 2012 View Avira removal steps
Avira Internet Security View Avira removal steps
Avira Internet Security Plus View Avira removal steps
Avira Premium Security Suite View Avira removal steps
Avira Premium Security Suite v8 View Avira removal steps
BitDefender AntiVirus Plus 2012 Download BitDefender removal tool
BitDefender AntiVirus Plus Download BitDefender removal tool
BitDefender Free Edition v10 Download BitDefender removal tool
BitDefender Internet Security 2010 Download BitDefender removal tool
BitDefender Internet Security Download BitDefender removal tool
BitDefender Total Security 2009 Download BitDefender removal tool
BitDefender Total Security 2012 Download BitDefender removal tool
BitDefender Total Security Download BitDefender removal tool
BitDefender Total Security 2013 Download BitDefender removal tool
BitDefender Windows 8 Security Download BitDefender removal tool
Bit Defender Internet Security 10 Download BitDefender removal tool
Bit Defender Internet Security 2008 Download BitDefender removal tool
BT Internet Security Pack Use Windows Control Panel, Add or Remove Programs
BT Yahoo! Online Protection Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 1.0.0.4 Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 2008 Use Windows Control Panel, Add or Remove Programs
CA Anti-Virus 2008 Plus Use Windows Control Panel, Add or Remove Programs
CA eTrust Antivirus Use Windows Control Panel, Add or Remove Programs
CA eTrust EZ Antivirus 7.1 Use Windows Control Panel, Add or Remove Programs
eTrust EZ Antivirus Use Windows Control Panel, Add or Remove Programs
CA Internet Security Suite Plus 2008 Use Windows Control Panel, Add or Remove Programs
CA Internet Security Suite Plus 2009 Use Windows Control Panel, Add or Remove Programs
Clearwire Security Suite Use Windows Control Panel, Add or Remove Programs
Clearwire Security Suite (Authentium) Use Windows Control Panel, Add or Remove Programs
Comodo Firewall View Comodo removal steps
CYBERsitter View CYBERsitter removal steps
Dr Ahn V3Pro 2002 Deluxe Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s Anti-Virus Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s Anti-Virus Toolkit Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s FindVirus Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s NetShield 4.5.0 Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s NetShield v4.0.3 Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s VirusScan v4.0.1 Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s VirusScan v4.0.2 Use Windows Control Panel, Add or Remove Programs
Dr Solomon’s VirusScan v4.0.3 Use Windows Control Panel, Add or Remove Programs
eScan Anti-Virus (AV) Edition for Windows View eScan support
eScan Internet Security for Windows View eScan support
ESET NOD32 Antivirus View ESET removal steps
ESET NOD32 Antivirus 5.0 View ESET removal steps
ESET Smart Security View ESET removal steps
ESTSoft Alyac Use Windows Control Panel, Add or Remove Programs
eTrust ezAntivirus 7.0 Use Windows Control Panel, Add or Remove Programs
eTrust EZ Armor Antivirus Use Windows Control Panel, Add or Remove Programs
eXtendia AntiVirus AVK Pro Use Windows Control Panel, Add or Remove Programs
F-Secure Anti-Virus Download F-Secure removal tool
F-Secure Anti-Virus 2006 Download F-Secure removal tool
F-Secure Internet Security Download F-Secure removal tool
F-Secure Internet Security 2006 Download F-Secure removal tool
F-Secure Internet Security 2012 Download F-Secure removal tool
Freedom Firewall Use Windows Control Panel, Add or Remove Programs
Freedom Security Use Windows Control Panel, Add or Remove Programs
F-Secure Internet Security 2007 Download F-Secure removal tool
F-Secure Internet Security 2008 Download F-Secure removal tool
F-Secure Internet Security 2009 Download F-Secure removal tool
G DATA InternetSecurity Use Windows Control Panel, Add or Remove Programs
G DATA TotalCare Use Windows Control Panel, Add or Remove Programs
INCA Internet Nprotect Anti-Virus/Spyware 4.0 Use Windows Control Panel, Add or Remove Programs
Intel Anti-Theft Use Windows Control Panel, Add or Remove Programs
ISS BlackICE Use Windows Control Panel, Add or Remove Programs
Jiangmin Antivirus software Use Windows Control Panel, Add or Remove Programs
Kaspersky(TM) Anti-Virus for Workstation View Kaspersky support
Kaspersky Anti-Virus 2009 View Kaspersky support
Kaspersky Anti-Virus for Workstation View Kaspersky support
Kaspersky Anti-Virus Personal Pro View Kaspersky support
Kaspersky Anti-Virus 2010 View Kaspersky removal steps
Kaspersky Anti-Virus 2011 Download Kaspersky removal tool
Kaspersky Anti-Virus 2012 View Kaspersky support
Kaspersky Anti-Virus 2013 View Kaspersky support
Kaspersky Anti-Virus 2014 View Kaspersky support
Kaspersky Internet Security 2009 View Kaspersky support
Kaspersky Internet Security 2010 View Kaspersky support
Kaspersky Internet Security 2011 View Kaspersky support
Kaspersky Internet Security 2012 View Kaspersky support
Kaspersky Internet Security 2013 View Kaspersky support
Kaspersky Internet Security 2014 View Kaspersky removal steps
Kaspersky Internet Security 7 View Kaspersky removal steps
Kaspersky PURE View Kaspersky support
Kaspersky PURE 2.0 View Kaspersky removal steps
Kaspersky PURE 3.0 View Kaspersky removal steps
Kingsoft Internet Security 9 Use Windows Control Panel, Add or Remove Programs
MailFrontier Desktop Use Windows Control Panel, Add or Remove Programs
Malwarebytes Anti-Malware View Malwarebytes support
McAfee AntiSpyware 1.X Use Windows Control Panel, Add or Remove Programs
McAfee SecurityCenter Legacy Product View McAfee removal steps
McAfee Total Protection for Small Business Use Windows Control Panel, Add or Remove Programs
McAfee VirusScan Enterprise 8.8 View McAfee removal steps
Microsoft Security Essentials 2012 View Microsoft removal steps
Microsoft Security Essentials View Microsoft removal steps
NAI Firewall Use Windows Control Panel, Add or Remove Programs
NAVER NAVERVaccine Use Windows Control Panel, Add or Remove Programs
NeoWorx NeoWatch Use Windows Control Panel, Add or Remove Programs
Norman Security Suite 2012 View Norman removal steps
Norton 360 Download Norton removal tool
Norton 360 2.0 Download Norton removal tool
Norton AntiVirus 2000 View Norton support
Norton AntiVirus 2001 View Norton support
Norton AntiVirus 2002 View Norton support
Norton AntiVirus 2002
(Component of Norton System Works 2002)
View Norton support
Norton AntiVirus 2003 View Norton support
Norton AntiVirus 2003 Professional Edition View Norton support
Norton AntiVirus 2004 View Norton support
Norton AntiVirus 2005 View Norton support
Norton AntiVirus 2006 Download Norton removal tool
Norton AntiVirus 2007 Download Norton removal tool
Norton AntiVirus 2008 Download Norton removal tool
Norton AntiVirus 2009 Download Norton removal tool
Norton AntiVirus 2009 Gaming Edition View Norton support
Norton AntiVirus 2010 View Norton support
Norton AntiVirus 2011 View Norton support
Norton AntiVirus 2012 View Norton support
Norton AntiVirus 2013 View Norton support
Norton AntiVirus 5.0 For Windows View Norton support
Norton AntiVirus Corporate Edition 7.0 for Windows NT View Norton support
Norton AntiVirus Corporate Edition 7.X for Windows 9X/NT View Norton support
Norton AntiVirus Corporate Edition for Windows 7.0 View Norton support
Norton AntiVirus version 9 View Norton support
Norton Anti-Theft View Norton support
Norton Firewall 2006 View Norton support
Norton Internet Security View Norton support
Norton Internet Security 2002 View Norton support
Norton Internet Security 2004 (Norton Anti-Virus 10) View Norton support
Norton Internet Security 2005 View Norton support
Norton Internet Security 2006 View Norton support
Norton Internet Security 2007 Use Windows Control Panel, Add or Remove Programs
Norton Internet Security 2008 Norton removal tool
Norton Internet Security 2009 Norton removal tool
Norton Internet Security 2010 View Norton steps
Norton Internet Security 2011 View Norton steps
Norton Internet Security 2012 View Norton steps
Norton Internet Security 2013 View Norton steps
Norton Internet Security 2014 View Norton steps
Norton Internet Security Professional 2004 Use Windows Control Panel, Add or Remove Programs
Norton Mobile Update Agent Use Windows Control Panel, Add or Remove Programs
Norton Mobile Update Distribution Console Use Windows Control Panel, Add or Remove Programs
Norton Personal Firewall Use Windows Control Panel, Add or Remove Programs
Norton Rescue Disk Use Windows Control Panel, Add or Remove Programs
Norton Security Online 2007 View Norton steps
Norton Security Online 2008 View Norton steps
Norton SystemWorks 2004 Professional (Norton AntiVirus 10) Use Windows Control Panel, Add or Remove Programs
NVC v5.40 Use Windows Control Panel, Add or Remove Programs
Panda Antivirus 2007 View Panda support
Panda Antivirus Platinum View Panda support
Panda Antivirus Pro 2009 View Panda support
Panda Antivirus Pro 2010 View Panda support
Panda Antivirus Pro 2011 View Panda support
Panda Antivirus Pro 2012 View Panda support
Panda Antivirus Pro 2013 Use Windows Control Panel, Add or Remove Programs
Panda Antivirus Titanium View Panda support
Panda Global Protection 2009 View Panda support
Panda Global Protection 2010 View Panda support
Panda Global Protection 2011 Use Windows Control Panel, Add or Remove Programs
Panda Global Protection 2012 View Panda support
Panda Global Protection 2013 Use Windows Control Panel, Add or Remove Programs
Panda Internet Security 2009 View Panda support
Panda Internet Security 2010 View Panda support
Panda Internet Security 2011 Use Windows Control Panel, Add or Remove Programs
Panda Internet Security 2012 View Panda support
Panda Internet Security 2013 Use Windows Control Panel, Add or Remove Programs
Panda Platinum 2006 Internet Security Use Windows Control Panel, Add or Remove Programs
Panda Titanium 2006 Antivirus + Antispyware Use Windows Control Panel, Add or Remove Programs
Panda Titanium Antivirus 2004 version 3.0 Use Windows Control Panel, Add or Remove Programs
Panda Titanium Antivirus 2005 Use Windows Control Panel, Add or Remove Programs
Panda Ultrabook Protection Use Windows Control Panel, Add or Remove Programs
PC-cillin 2000 for NT View PC-cillin/Trend support
PC-cillin 2003 View PC-cillin/Trend support
PC-cillin Internet Security 2005 View PC-cillin/Trend support
PC-cillin Internet Security 2007 View PC-cillin/Trend support
PC Tools AntiVirus 5.0 View PC Tools support
PC Tools Internet Security 9 View PC Tools support
Prey Anti-Theft Use Windows Control Panel, Add or Remove Programs
Radial Point View Radial Point removal steps
Rising Antivirus Use Windows Control Panel, Add or Remove Programs
Rising Firewall 2011 Use Windows Control Panel, Add or Remove Programs
Rising Internet Security 2010 Use Windows Control Panel, Add or Remove Programs
Safeworld AntiVirus Use Windows Control Panel, Add or Remove Programs
SECURITY ZERO Use Windows Control Panel, Add or Remove Programs
Snuko Anti-Theft Use Windows Control Panel, Add or Remove Programs
Sophos Anti-Virus version 3.x View Sophos removal steps
SpamAid 4.0 Use Windows Control Panel, Add or Remove Programs
Spybot Search and Destroy View Spybot removal steps
Sunbelt Personal Firewall Use Windows Control Panel, Add or Remove Programs
Sybergen Secure Desktop Use Windows Control Panel, Add or Remove Programs
Sygate Personal Firewall Use Windows Control Panel, Add or Remove Programs
Symantec Antivirus Use Windows Control Panel, Add or Remove Programs
Symantec AntiVirus Client Use Windows Control Panel, Add or Remove Programs
Symantec Antivirus Corporate Edition Use Windows Control Panel, Add or Remove Programs
Symantec PGP Whole Disk Encryption Use Windows Control Panel, Add or Remove Programs
Tiny Firewall 2005 View Tiny Firewall removal steps
Tiny Firewall Pro View Tiny Firewall removal steps
Tiny Personal Firewall View Tiny Firewall removal steps
Trend Micro AntiVirus 2008 View Trend support
Trend Micro AntiVirus 2009 View Trend support
Trend Micro AntiVirus 2010 View Trend support
Trend Micro Internet Security 2007 View Trend support
Trend Micro Internet Security 2008 View Trend removal steps
Trend Micro Internet Security 2009 View Trend removal steps
Trend Micro Internet Security 2010 View Trend removal steps
Trend Micro Internet Security Pro 2008 View Trend removal steps
Trend Micro Internet Security Pro 2009 View Trend removal steps
Trend Micro Internet Security Pro 2010 View Trend removal steps
Trend Micro Internet Security v11 Use Windows Control Panel, Add or Remove Programs
Trend Micro PC-cillin 2006 View Trend support
Trend Micro Titanium Internet Security View Trend removal steps
Trend Micro Titanium Antivirus+ 2013 View Trend support
Trend Micro Titanium Internet Security 2013 View Trend support
Trend Micro Titanium Maximum Security View Trend support
Trend Micro Titanium Maximum Security 2013 View Trend support
Trend Micro Titanium View Trend support
Trend Micro VirusBuster 2005 Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2006 Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2007 Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2008 Use Windows Control Panel, Add or Remove Programs
Trend Micro VirusBuster 2009 Use Windows Control Panel, Add or Remove Programs
Trend Micro Virus Buster Use Windows Control Panel, Add or Remove Programs
Trend Office Scan View Trend removal steps
Trend Office Scan95 3.51 View Trend removal steps
Trend Office Scan 3.51 View Trend removal steps
Trend PC-cillin 2000 Use Windows Control Panel, Add or Remove Programs
Trend PC-cillin 2002 Use Windows Control Panel, Add or Remove Programs
Trend PC-cillin 98 Use Windows Control Panel, Add or Remove Programs
Trend ServerProtect 5.11 Use Windows Control Panel, Add or Remove Programs
TurboVaccine lite Use Windows Control Panel, Add or Remove Programs
V-Buster Windows Interface 2004 Use Windows Control Panel, Add or Remove Programs
V3 Pro 2004 Use Windows Control Panel, Add or Remove Programs
VirusBuster for Windows version 4.7 Use Windows Control Panel, Add or Remove Programs
VirusBUSTER II Use Windows Control Panel, Add or Remove Programs
Webroot Internet Security Essentials Webroot support page
Webroot SecureAnywhere Webroot support page
WinMagic SecureDoc Disk Encryption Use Windows Control Panel, Add or Remove Programs
Yahoo! Dashboard Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Anti-Spyware View ZoneAlarm removal steps
ZoneAlarm Anti-virus View ZoneAlarm removal steps
ZoneAlarm Extreme Security View ZoneAlarm removal steps
ZoneAlarm Free View ZoneAlarm removal steps
ZoneAlarm Pro Firewall 2015 View ZoneAlarm removal steps
ZoneAlarm Pro Firewall 2014 View ZoneAlarm removal steps
ZoneAlarm Security Suite View ZoneAlarm removal steps
ZoneAlarm Anti Virus 2008 View ZoneAlarm removal steps
ZoneAlarm Anti Virus 2009 View ZoneAlarm removal steps
ZoneAlarm Extreme Security 2013 View ZoneAlarm removal steps
ZoneAlarm Extreme Security 2014 View ZoneAlarm removal steps
ZoneAlarm Extreme Security 2015 View ZoneAlarm removal steps
ZoneAlarm Firewall View ZoneAlarm removal steps
ZoneAlarm Free 2012 View ZoneAlarm removal steps
ZoneAlarm Free Antivirus + Firewall View ZoneAlarm removal steps
ZoneAlarm Free Firewall View ZoneAlarm removal steps
ZoneAlarm Internet Security 2007 View ZoneAlarm removal steps
ZoneAlarm Internet Security 2009 View ZoneAlarm removal steps
ZoneAlarm Internet Security 2012 View ZoneAlarm removal steps
ZoneAlarm Internet Security 2013 View ZoneAlarm removal steps
ZoneAlarm Internet Security 2014 View ZoneAlarm removal steps
ZoneAlarm Internet Security 2015 View ZoneAlarm removal steps
ZoneAlarm Pro Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro 2008 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro 2009 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2013 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2014 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm PRO Antivirus + Firewall 2015 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Pro Firewall 2013 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm Security Suite 5.5 Use Windows Control Panel, Add or Remove Programs
ZoneAlarm with Antivirus 5.5 Use Windows Control Panel, Add or Remove Programs
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Product Removal method
DoorStop X Removal script
Intego NetBarrier X4 View Intego removal steps
Intego NetBarrier X5 View Intego removal steps
Intego NetBarrier X6 View Intego removal steps
Intego VirusBarrier 10 View Intego removal steps
Intego VirusBarrier X4 View Intego removal steps
Intego VirusBarrier X6 View Intego removal steps
Intego VirusBarrier X5 View Intego removal steps
Kaspersky Anti-Virus for Mac View Kaspersky removal steps
Little Snitch v1 & 2 Little Snitch support
McAfee Endpoint Security for Mac (Enterprise) Removal script
McAfee VirusScan for Mac 8.6 (Enterprise) Removal script
McAfee VirusScan for Mac 8.6.1 (Enterprise) Removal script
McAfee VirusScan for Mac 9.0 (Enterprise) Removal script
RadialPoint Drag to trash/Removal script
Sophos v3.86 View Sohpos removal steps
Sophos v4.9 View Sohpos removal steps
Symantec Norton AV8 View Symantec removal steps
Symantec Norton AV9 View Symantec removal steps
Symantec Norton AV11 View Symantec removal steps

Remember, many software companies provide removal tools and instructions in their knowledge base to help you remove their products in the correct way. Some of these tools are linked in the lists above.

Standard removal methods:
Choose one of the following removal methods according to your device’s operating system:

The standard Windows removal method is the best way to remove any third-party products:

  1. Click the link for your version of Windows. Go to Microsoft.com:
  2. Follow the Microsoft removal steps.

The standard Mac removal method works with all supported macOS versions.

NOTE: Some companies provide an uninstall script with their products, so check the product’s online removal information. If your software does not need a removal script, follow these steps:

  1. Click Go in the Apple menu bar.
  2. Click Applications.
  3. Find the app you want to remove, and drag that icon to the Trash.
  4. Type your password if prompted.
  5. Empty the trash to remove all files.
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Related Information
NOTE: If you have a McAfee Enterprise product installed on your computer, such as VirusScan Enterprise or Endpoint Security, your McAfee Consumer product does not install. Our Enterprise products are normally used by business customers.

McAfee Consumer products, such as LiveSafe or Total Protection, and McAfee Enterprise products must not be installed at the same time on the same computer for the reasons described above. So, if your Consumer product detects the presence of a McAfee Enterprise product on the computer, it does not install.

Supported Windows versions
McAfee security products for Windows (such as LiveSafe, and Total Protection) are fully supported on the following Windows versions:
  • Microsoft Windows 10
  • Microsoft Windows 8.1
NOTES:

Older Windows versions

CAUTION: Microsoft no longer supports Windows 7.xWindows XP, or Windows Vista. Your PC could be at risk from new threats if you are using any of these Windows versions. McAfee strongly recommends that you upgrade your PC’s operating system to a newer version as soon as possible.

McAfee support for McAfee products running on Windows 8.0 or 7.x is limited:

  • Windows 8.0, and 7.x
    • McAfee provides only “best effort” support for McAfee products installed on Windows 8.0 and 7.x.
    • The current McAfee Windows security products do not support Windows 8.0 or 7.x. Version 16.0.31 is the most recent McAfee Windows security product version to support Windows 8.0 and 7.x.
    • For details about Microsoft’s End of Support for Windows 7.x, see Microsoft’s advisory.
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McAfee provides no support for McAfee products running on Windows XP, or Vista:

  • Windows XP, and Vista
    • McAfee security products are unable to get updates on Windows XP, or Vista. If you are using one of these Windows versions, and you want to run McAfee software on your PC, you must upgrade your PC’s operating system to a newer version.
    • For details about Microsoft’s support for Windows XP, and Vista, see Microsoft’s advisory, and Microsoft’s Product Lifecycle page.
Previous Document ID : TS100868

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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