Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character. Malwarebytes for Android may not accept your license key if: the characters in your license key have been entered incorrectly. the license key is not compatible with the Malwarebytes product you are trying to activate. the license […]
Safe mode is a startup method that allows you to troubleshoot issues with your Android device. Use the instructions in this article to start your device in safe mode. Instructions to start in safe mode For Google Pixel and stock Android devices Press and hold the Power button until your device turns off. Press and […]
If you’re experiencing an issue with Malwarebytes for Android, send an issue report using Malwarebytes for Android. Sending an issue report creates a ticket for you. Open the Malwarebytes for Android app. Tap the Menu icon in the upper left-hand corner. Tap Your apps. Please wait until your installed apps list populates before continuing. Tap the Menu icon in the […]
Learn answers to frequently asked questions about Malwarebytes on Android devices. This article covers a range of topics about license key activation, upgrade issues, and purchase options. Malwarebytes Premium Trial questions What happens when my Malwarebytes Premium Trial expires on my Android device? You can continue using Malwarebytes Free on Android, but the free version […]
Sometimes bad app data causes an error in Malwarebytes on Android devices. Clearing app data will help solve issues with Malwarebytes. This article will show you how to clear app data on your Android device. Clear app data for Malwarebytes Uninstall and reinstall the Malwarebytes app on your Android device. Once installed, go to the […]
If a file or app appears on the Allow List, it is considered safe only because you chose Ignore Always for the detection after a scan. Files and apps can only be added to the Allow List on the Scan results screen on your Android or Chromebook device. To learn how to allow detections after scans, see Act […]
This article guides you through uninstalling Malwarebytes on your Chromebook. Uninstall Malwarebytes on Chromebook Open the Malwarebytes app on your Chromebook. Click the menu button on the upper left side of the window. In the left menu pane, scroll down and click Uninstall Malwarebytes. You will be asked why you want to uninstall. Check the checkbox […]
You can uninstall Malwarebytes for Android from the Malwarebytes app, the device’s settings, or the Google Play Store. This article explains how to uninstall through Google Play Store, or within the app itself. Before you uninstall Malwarebytes for Android, you may need to deactivate the app as a device administrator. Device administrator is an Android feature that […]
Malwarebytes for Android and Chromebook offers a scanner to detect ransomware, malware, adware, spyware, and potentially unwanted programs on your device. You can scan your device on demand whether you have Malwarebytes Free or Malwarebytes Premium versions. This article describes how to initiate a scan, and how to interpret the results of your scan. Run a […]
Malwarebytes for Android can remove malware from external storage, such as SD cards, on various Android versions. This article provides instructions on removing threats from your Android device. These instructions do not apply to devices using Chrome OS. Remove threats from SD card with Android version 4.4 To remove a malicious file from external SD […]