This article concerns Kaspersky Endpoint Security 11 for Windows. When creating the request to technical support, you should attach the trace file. Trace files are used by Technical Support for diagnostic purposes. They contain all steps of application commands execution written to the file and helps detect the step on which the problem occurs. How […]
The article concerns Kaspersky Security Cloud for Mac — Family and Personal. If Kaspersky Security Cloud for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Security Cloud for Mac. If the issue persists after reinstallation, collect trace files and send them to technical […]
Restart the application In the Mac OS X menu, click the Kaspersky icon and select Quit in the context menu. In Finder select Applications → Kaspersky Internet Security. If nothing changes after you have restarted the application, restart your computer: In the OS X menu, select Restart. Reinstall the application If nothing changes after you have restarted your […]
If Kaspersky Internet Security 18 for Mac functions incorrectly: Restart Kaspersky Internet Security 18 for Mac. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security 18 for Mac. If the issue persists after reinstallation, collect trace files and send them to Technical Support. How to restart the […]
If Kaspersky Internet Security 19 for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security 19 for Mac. If the issue persists after reinstallation, collect trace files and send them to Technical Support. How to restart the application Click on the […]
If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Click the menu icon and select Quit. […]
If Kaspersky Internet Security for Mac functions incorrectly: Restart the application. If the issue persists, try rebooting your Mac. If this doesn’t help, reinstall Kaspersky Internet Security for Mac. If the issue persists after reinstallation, collect trace files and send them to technical support. How to restart the application Tap the menu icon and select Quit. […]
In order to process requests, Kaspersky Lab technical support may require reports on how the application’s components are functioning. These reports are called trace files. We do not recommended following the instructions below without first consulting a technical support specialist. If enabled accidentally, tracing can lead to disk space shortage. How to get trace […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support engineer. If enabled accidentally, trace collection may account for disk space shortage. How to get trace files In […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. To collect traces in Kaspersky Password Manager for Windows: Open Kaspersky Password Manager and enter the main password. Click Additional → Settings. Go to the Advanced section and select the Log application events checkbox. Reproduce the error. Disable tracing. To do so, clear […]