We recommend that you use strong passwords to protect your personal data and prevent your accounts from being hacked. Always password-protect your accounts. Strong password requirements The password should consist of at least eight characters. If you are using Windows, make sure that a minimum password length of 8 characters is set in the operating […]
To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report: The names of applications and browser extensions on the device. Startup settings for installed applications. MD5 hashes. To create a report: Download the info.tar archive and extract the files from it. Open […]
When processing your request, Kaspersky technical support may require reports generated by the KLlogsGather script. The script collects trace files, crash dump files and a System information report. To generate a report using KLlogsGather: Download the KLlogsGather.tar archive and extract the files from it. Open Finder. Go to Applications → Utilities. Double-click on Terminal. Drag and drop the KLlogsGather file into […]
To collect network traffic logs: Download and install Wireshark Open the application and click . Select the network interface to collect logs. Click Start. Reproduce the problem on your Mac. Switch back to the Wireshark window and click . Click . Select the Compress with gzip check box and then click Save. The network traffic logs will be saved to an archive. Send […]
System Integrity Protection is a feature that protects the integrity of the operating system. It prevents malware from editing of system files and settings. How to enable System Integrity Protection Restart macOS in the recovery mode: press and hold ⌘+R on the keyboard during the system startup. In the upper-left corner of the screen, […]
To determine the cause led to the application crash, Kaspersky Technical Support experts may ask you to send a crash report in CRASH format. The crash report may be located in the following folders: /Libraries/Logs/DiagnosticReports /Users/Username/Library/Logs/DiagnosticReports /Libraries/Logs/CrashReporter /Users/Username/Library/Logs/CrashReporter In Mac OS X 10.7 (Lion) and later the Library folder is hidden. To learn how to […]
Before you purchase and install a Kaspersky Lab application, make sure your Mac meets system requirements. For correct installation and performance, your Mac must be running OS X 10.6 or later. To find the version number, in the OS X menu, click and select About this Mac (or About this Computer in OS X 10.6). The information about the version […]
It is possible to install two or more antivirus solutions at once, but you may encounter the folloiwng limitations: Running several antivirus solutions simultaneously requires more operating system resources. This may affect the performance of your Mac. If you use a Kaspersky solution alongside incompatible applications, it may work incorrectly and operating system errors may […]
The number of malicious programs increases daily. There are fewer viruses for macOS than for Windows. However, today’s threats don’t stop at viruses. Kaspersky applications protect your devices from Trojans, spyware, and ransomware. When you are using the Internet, anti-virus software also protects you against hacking attempts, phishing, and stealing of your password and personal data when shopping or […]
Kaspersky Lab technical support specialists may require you to boot your Mac in single-user mode for troubleshooting purposes. To do so: Click in the macOS (OS X) menu bar and select Restart. Click Restart. Press and hold Command + R on the keyboard until the Apple logo appears on the screen. In single-user mode, the keyboard layout is […]