How to create a report using the application Info.sh for Mac (Kaspersky)

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To process requests, Kaspersky Lab technical support might need a report generated by the Info.sh application. The following information will be collected in the report:

  • The names of applications and browser extensions on the device.
  • Startup settings for installed applications.
  • MD5 hashes.

To create a report:

  1. Download the info.tar archive and extract the files from it.
  2. Open Finder.
  3. Go to Applications → Utilities. 
  4. Double-click Terminal.

Opening Terminal from Finder

  1. Drag and drop info.sh from the archive to the Terminal window.
  2. Press Enter on the keyboard.

Moving the info.sh file to Terminal

The report file lk.tar.gz will appear on the Desktop.

Submit a request to Kaspersky technical support by choosing the topic and filling out the form.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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