To identify the cause of a problem, Kaspersky Lab support engineers may ask ask you to send a screenshot the error message or settings window. How to take a screenshot on a Windows PC Reproduce the issue so that the error message appears on the screen or open a requested window. Use the built-in […]
Start your PC in Safe Mode if you need to troubleshoot any issues. When you start Windows in Safe Mode, a limited selection of drivers and files is used. This decreases the likelihood of errors occurring during startup and allows you to fix any issues in the operating system. To start the computer in Safe […]
You can uninstall third-party anti-virus applications using: Microsoft Windows tools. This method does not require you to install or start additional applications, but it may not completely remove the anti-virus application. Remaining files may interrupt the installation or affect the operation of your Kaspersky application. Special tools from the developers of the anti-virus application. We […]
General requirements: 1150 MB of free disk space CD/DVD drive (when installing from a CD) Internet connection (for installation and activation, participation in Kaspersky Secure Network, as well as database and program module updates) Computer mouse Microsoft Internet Explorer 8.0 or later Microsoft Windows Installer 3.0 or later Microsoft .Net Framework 4 or later Netbook requirements: […]
General requirements 1150 MB of free disk space Processor with SSE2 support Internet connection (for installation and activation, participation in Kaspersky Secure Network, as well as database and program module updates) Microsoft Internet Explorer 8.0 or later To access My Kaspersky portal, we recommend using Microsoft Internet Explorer 9.0 or later. Anti-Banner functions with limitations (we […]
General requirements 1500 MB of free disk space. A processor that supports the SSE2 instruction set. Internet connection (for installation and activation, participation in the Kaspersky Security Network, as well as database and program module updates). Microsoft Internet Explorer 8.0 or later We recommend using Microsoft Internet Explorer 9.0 or later for accessing My Kaspersky. […]
General requirements: 920 MB of free disk space CD/DVD drive (when installing from a CD) Internet connection (for installation and activation, participation in Kaspersky Secure Network, as well as database and program module updates). Computer mouse Microsoft Internet Explorer 8.0 or later Microsoft Windows Installer 3.0 or later Microsoft .Net Framework 4 or later Netbook requirements: […]
General requirements 1150 MB of free disk space Processor with SSE2 support Internet connection (for installation and activation, participation in Kaspersky Secure Network, as well as database and program module updates) Microsoft Internet Explorer 8.0 or later To access My Kaspersky portal, we recommend using Microsoft Internet Explorer 9.0 or later. Microsoft Windows Installer 3.0 or […]
General requirements 1500 MB of free disk space Processor with SSE2 support Internet connection (for installation and activation, participation in the Kaspersky Security Network, as well as database and program module updates) Microsoft Internet Explorer 8.0 or later To access My Kaspersky, we recommend using Microsoft Internet Explorer 9.0 or later Microsoft Windows Installer 4.5 […]
General requirements: 920 MB of free disk space CD/DVD drive (when installing from a CD) Internet connection (for installation and activation, participation in Kaspersky Secure Network, as well as database and program module updates). Computer mouse Microsoft Internet Explorer 8.0 or later Microsoft Windows Installer 3.0 or later Microsoft .Net Framework 4 or later Netbook requirements: […]