Issue If you receive the notification “installation ended prematurely” when upgrading to ESET Smart Security or ESET NOD32 Antivirus, see our Knowledgebase article for instructions Installation is not successful: “Rolling back action” Base Filtering Engine is missing Verify that Windows Data Execution Prevention (DEP) is not blocking installation If you are receiving “ESET Smart Security installation was […]
Issue You do not have your ESET-issued Username and Password or License Key The Username and Password field are greyed out Solution I am a business user. When you purchase a license for an ESET product, you will receive an email from ESET containing your ESET-issued Username, Password, and License Key, along with other important license information. This email […]
Solution With the purchase of an ESET product license, you will receive a unique Username, Password, and License Key that allows you to download the latest version of your ESET product (depending on which product license you have purchased), as well as receive ongoing program component and virus signature updates. The number of licenses you […]
[KB952] I never received the license email containing my Username and Password/License Key Issue After purchasing or activating your ESET product, you did not receive an email containing your Username or License Key My email address has changed Solution If you do not receive an email from ESET within 24 hours of purchasing or activation, see […]
Solution Mac users ESET Cyber Security Pro Change the firewall protection mode of your computer Your ESET product will automatically use your computer’s Windows network setting to determine if you are using a public or a home or office network to determine the appropriate firewall protection levels. To change your firewall protection level for a […]
Solution Password Manager A new version is available Due to security reasons, Password Manager 2.x is no longer supported. If you are an existing user, click here for instructions to upgrade Password Manager to the latest version (for mobile devices or extensions). Password Manager protects and stores your passwords and personal data. It includes a form […]
Issue Change the Customer Experience Improvement Program settings in ESET Windows home products Details The Customer Experience Improvement Program is an optional, anonymous ESET program to help us improve our products. For more detailed information, see the Online help topic Customer Experience Improvement Program. Solution Open the main program window of your Windows ESET product. Press […]
Solution Potentially unwanted applications A potentially unwanted application (PUA) is a program that contains adware, installs toolbars, or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks. For this reason, ESET assigns such applications a lower-risk category compared to other […]
Solution What is ESET LiveGrid®? ESET LiveGrid® is a preventative system that gathers information about threats from ESET users around the world. The ESET LiveGrid® database contains reputation information about potential threats. When enabled, ESET LiveGrid® can detect and block the most recently introduced threats. This makes ESET LiveGrid® a particularly effective way to defend […]
Details A license for ESET Smart Security Premium can also activate ESET Internet Security or ESET NOD32 Antivirus. A license for ESET Internet Security can also activate ESET NOD32 Antivirus. ESET Smart Security has been re-branded ESET Internet Security with the release of version 11. A license for ESET Multi-Device Security can activate ESET Internet […]