Issue Locate your ESET License ID or Username in the program settings of your product to request assistance from ESET technical support Keyboard shortcut Help and Support Solution Are you an Android user? Are you a Mac OS user? License Key or Username & Password issues? Visit the following ESET Knowledgebase articles for help with […]
Issue “Product not activated” – Checking protection status colors (red/green) You receive the notification “Update information is not consistent” You receive the notification “Invalid username and password” Virus signature database updates fail Product activation fails Enter license key Details ESET Cyber Security and ESET Cyber Security Pro are updated at least once a day with […]
Details The latest version of ESET Cyber Security: 6.10.700.0 When installing the latest version of ESET Cyber Security or ESET Cyber Security Pro, users must have macOS 10.12 or newer. Issue Upgrade to the latest version of ESET Cyber Security or ESET Cyber Security Pro If you recently upgraded your macOS and cannot open your ESET […]
Solution Known Issues How do I install ESET Cyber Security/ESET Cyber Security Pro? For step-by-step installation instructions, see one of the following ESET Knowledgebase articles: Download, install and activate ESET Cyber Security or ESET Cyber Security Pro Is there a trial version of ESET Cyber Security/ESET Cyber Security Pro? Yes, you can try ESET Cyber Security/ESET Cyber […]
Details When installing or upgrading to version 6.9.60 of ESET Cyber Security or ESET Cyber Security Pro, users must have mac OS 10.12 or newer installed. Issue You receive the error message “Uninstallation completed with error” or “Uninstall Failed” when uninstalling ESET Cyber Security or ESET Cyber Security Pro You receive the error message “Uninstall […]
Issue Alternative uninstall method of ESET Mobile Security for Android Solution Uninstall ESET Mobile Security for Android Reinstall ESET Mobile Security for Android Windows Users | Mac Users I. Uninstall your existing product Open ESET Mobile Security for Android. Tap in the top left corner of the screen to bring up the context menu and then tap Settings. Figure 1-1 […]
Issue Activate Anti-Theft on your device Recover a device marked missing in ESET Anti-Theft Create a new myESET account Details What is Anti-Theft? Our personal devices are constantly at risk of being lost or stolen. If your device is ever lost or stolen, ESET Anti-Theft enables you to monitor usage and track your missing device anywhere […]
Issue The “Attention required: Anti-Theft optimization warning” notification displays on the home screen of your ESET product ‘Windows Phantom Account’ cannot be created on a domain When your ESET product is installed on a computer that is connected to a domain, it is not possible to resolve the ‘Phantom Windows Account’ needed notification because Windows is not […]
Issue Install on a parent device Install on a child device Solution Install on a parent device Before installing ESET Parental Control Make sure you have enabled Automatic time zone in Date and time settings of your android phone. On your Android device, open the ESET Parental Control for Android download page. When prompted, tap Play Store. Alternatively, you can tap Internet, […]
Issue Download and install ESET Mobile Security for Android from Google Play Download and install ESET Mobile Security for Android from Microcenter Download and install ESET Mobile Security for Android from Amazon Download and install ESET Mobile Security for Android from an APK file Details Before installing ESET Mobile Security Uninstall previous builds: if you have […]