Issue Upgrading to Windows 10 ESET endpoint product compatibility with Windows 10 Upgrade scenarios Solution Home users: Click here Ensure a smooth upgrade to Windows 10 We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Upgrading your ESET endpoint product before upgrading to Windows 10 will […]
Issue You do not have your License Key, ESET-issued Username and Password or license (.lic) file You need to convert your existing ESET-issued Username and Password to a License Key for use with version 6.x ESET business products Solution I am a home user. When you purchase a license for an ESET business product, you will […]
Issue Business bundles Activation and Download Instructions Legacy bundles Solution ESET Business bundles include multiple ESET products for use under a single license. This unique licensing system allows you to protect all of your computers, laptops and smartphones using ESET solutions without purchasing individual licenses for each operating system. All products included in ESET business […]
Issue You need to convert your existing ESET-issued Username and Password to a License Key to use ESET Business Account (EBA) You do not have your License Key Details How does license conversion work? Version 5 and earlier ESET business products use an ESET-issued Username and Password for activation. Version 6 and later business products […]
Solution Your ESET product displays your current level of protection in the main program window. The colors are: Green – You are protected Yellow (orange icon) – Attention required Red – Security alert Green – You are protected The green protection status with a white check mark indicates that your computer is protected. When your […]
Issue Upgrade ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium Upgrade ESET Cyber Security/ESET Cyber Security Pro Upgrade ESET NOD32 Antivirus 4 Linux Desktop Solution I am a business user ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium ESET Windows home products version 11.2 and later automatically upgrade via module updates. Older versions of ESET […]
Issue Steps to take after renewing ESET server and/or endpoint products I am a home user Solution In most cases, no action is needed after renewing your ESET license. If one of the special circumstances described below applies to you, follow the instructions given. Scenarios that require additional steps after renewal: You will be upgrading […]
Solution Download ESET for Kerio or ESET Mail Security for IBM Domino Install ESET for Kerio or ESET Mail Security for IBM Domino End of life for version 4.5– Limited support for version 6.5 Version 4.5 no longer receives detection engine updates. No technical support or patches are available for this version. Basic support may continue, […]
Issue View license auto-pay settings Turn off auto-pay Update your eStore My Account information Solution Only US and Canadian Customers can use auto-pay at this time Customers outside of the US and Canada must still renew their licenses manually. If you recently made a purchase from the ESET eStore (eset.com/us/ or eset.com/ca/), auto-pay may be activated […]
Solution License credentials are not the same as myESET credentials The Username and Password sent to the email address that you provided while purchasing a license are not to be confused with the login credentials to the myESET account. Are you an Android user? Click here to reset a lost or forgotten password for ESET […]