Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Installation of ESET ends prematurely because the Downloads folder does not have sufficient privileges. To allow your ESET installer file to run, create a new folder and move your ESET installer file there before attempting installation. See below for step-by-step instructions. Details This issue can be caused by Windows Data Execution Prevention (DEP). For […]
Issue You recently uninstalled your ESET product The ehdrv driver is causing complications while installing an ESET product Solution I. Delete ehdrv.sys from your computer Click Start → Computer (or My Computer, depending on your version of Windows) and navigate to C:WindowsSystem32Drivers. Right-click ehdrv.sys and select Delete from the context menu. Figure 1-1 Click the image to view larger in new window Continue to part II In […]
Solution Export your configuration as an XML file Import your settings to another computer Submit a configuration .xml file to ESET Customer Care Business users: Click here for instructions I. Export your configuration as an XML file Open the main program window of your Windows ESET product. Click Setup → Import/Export settings. Figure 1-1 Select Export settings, click browse icon … to […]
Details ESET SysInspector is a free state-of-the-art diagnostic tool that is designed to improve your technical support experience. It conducts an in-depth analysis of your computer’s configuration that will provide the technical support team with important information about how to resolve the problem you are experiencing. Solution Are you a Mac user? To create log […]
Latest information We will continue to update this article with the latest information about macOS Big Sur (11) support in ESET products. macOS Big Sur 11.0.1 (formerly known as macOS 10.16) was released on November 12, 2020. macOS Big Sur 11.1 was released on December 14, 2020. ESET security products compatible with macOS Big Sur […]
Issue ESET is committed to providing support for 32-bit and 64-bit versions of ESET products on Microsoft Windows operating systems ESET is not advocating the use of Windows XP at this time. See our article at welivesecurity.com for more information Frequently Asked Questions (FAQ) Solution Microsoft Windows 7 Microsoft is ending support for Windows 7 on January […]
Issue ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE) The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What’s new in ESET Full Disk Encryption to view EFDE content. List of operating systems that ESET business products are compatible with Activation […]
Issue Prompted for a password when trying to access program settings or advanced setup Forgot user-defined password or need to unlock password for program settings Which ESET product do I have and is it the latest version? (Business Users) My Username, Password or License Key is not working Details ESET Endpoint products provide the option to […]
Issue Unlock Your Password via Email Unlock Your Password via myESET Generate a Code for Technical Support Android users Which ESET product do I have and is it the latest version? (Home Users) My Username, Password or License Key is not working Details ESET Windows home products provide the option to set a user-defined password […]