Issue Access a file that has been quarantined by ESET A file that you know to be safe has been quarantined by ESET Details In the event that your ESET product has quarantined a file you know to be safe, you must manually exclude the file from the Real-time and On-demand scans to prevent it […]
Solution If your ESET program has notified you of a threat Your ESET program is configured to automatically notify you any time that a threat is detected. To minimize the risk of damage to your system, we recommend that you: Complete preliminary malware troubleshooting. Check our list of malware removal tools to see if there is […]
Issue You suspect that your device is infected (slow or abnormal behavior) Details Regular scanning can protect your device from the following: Threats that were already present on your device before your ESET security solution was installed. Dormant, potentially harmful files on your device which may have been undetectable by older virus definitions. Infections that […]
Issue You suspect your computer is infected (slow or abnormal behavior) Details Perform a Computer scan to examine your computer for infiltrations. The steps below show how to run a Computer scan and then email the results to ESET technical support for analysis (if necessary). Solution If you have already completed a Computer scan and […]
Issue You need to download the latest detection modules update or product version to troubleshoot a problem with ESET Mobile Security for Android Solution Video Tutorial Do I need to update manually? ESET Mobile Security will update automatically at least once a day as long as your Android device has an active internet connection. Performing […]
Solution Broadly categorized, spam includes unsolicited advertisements, hoaxes and proliferation of malicious software – malware. The inconvenience and danger to the user is increased by the fact that the costs of sending email are next to zero, and authors of spam have many tools and sources available to acquire new email addresses. In addition, the […]
Solution If you have identified a website that you believe is involved with phishing-related activities, you can report the site to ESET for further examination. If you have received an email you believe is designed to steal your personal data such as credit card numbers, passwords, or other financial data, we are interested in receiving a […]
Issue Information on how to recognize spam You have received spam or a fake ESET Users email list Details Other possible names for these spam marketing emails include, users contacts, users records, users database and customer list. Solution How to recognize spam Generally, there are a few indicators that can help you identify spam (unsolicited […]
Issue Schedule a weekly In-depth scan of your system (recommended) Solution I am a Mac user Computer must be powered on for a scheduled scan to occur A scheduled scan will run at the time and frequency you configure. However, if the computer is in sleep mode or any other power-saving state at that time, […]
Issue By default, your ESET Windows home product will automatically attempt to download detection engine/module updates several times per day. If you use a dial-up internet connection, you may receive continuous error messages regarding failed detection engine/module updates. Your computer may also automatically attempt to connect to the internet. To prevent this, disable the regular […]