Issue You suspect that your computer is infected with a virus or malware You were directed by ESET technical support to complete preliminary malware troubleshooting Solution No internet connection If you cannot connect to the internet on the infected computer, visit: No internet connection due to malware. Back up any important or valuable files on your […]
Details ESET Cyber Security Pro provides anti-malware, antivirus protection and an integrated firewall for Mac OS X. Solution Install ESET Cyber Security Pro Activate ESET Cyber Security Pro I. Install ESET Cyber Security Pro Download the latest install package from the ESET download page (or insert the ESET Cyber Security Pro CD into your CD drive): […]
Solution Your ESET product displays your current level of protection in the main program window. The colors are: Green – You are protected Yellow (orange icon) – Attention required Red – Security alert Green – You are protected The green protection status with a white check mark indicates that your computer is protected. When your […]
Issue Upgrade ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium Upgrade ESET Cyber Security/ESET Cyber Security Pro Upgrade ESET NOD32 Antivirus 4 Linux Desktop Solution I am a business user ESET NOD32 Antivirus/ESET Internet Security/ESET Smart Security Premium ESET Windows home products version 11.2 and later automatically upgrade via module updates. Older versions of ESET […]
Issue Steps to take after renewing ESET server and/or endpoint products I am a home user Solution In most cases, no action is needed after renewing your ESET license. If one of the special circumstances described below applies to you, follow the instructions given. Scenarios that require additional steps after renewal: You will be upgrading […]
Solution Download ESET for Kerio or ESET Mail Security for IBM Domino Install ESET for Kerio or ESET Mail Security for IBM Domino End of life for version 4.5– Limited support for version 6.5 Version 4.5 no longer receives detection engine updates. No technical support or patches are available for this version. Basic support may continue, […]
Issue View license auto-pay settings Turn off auto-pay Update your eStore My Account information Solution Only US and Canadian Customers can use auto-pay at this time Customers outside of the US and Canada must still renew their licenses manually. If you recently made a purchase from the ESET eStore (eset.com/us/ or eset.com/ca/), auto-pay may be activated […]
Solution License credentials are not the same as myESET credentials The Username and Password sent to the email address that you provided while purchasing a license are not to be confused with the login credentials to the myESET account. Are you an Android user? Click here to reset a lost or forgotten password for ESET […]
Issue Locate your ESET License ID or Username in the program settings of your product to request assistance from ESET technical support Keyboard shortcut Help and Support Solution Are you an Android user? Are you a Mac OS user? License Key or Username & Password issues? Visit the following ESET Knowledgebase articles for help with […]
Issue “Product not activated” – Checking protection status colors (red/green) You receive the notification “Update information is not consistent” You receive the notification “Invalid username and password” Virus signature database updates fail Product activation fails Enter license key Details ESET Cyber Security and ESET Cyber Security Pro are updated at least once a day with […]