Details Uninstall your ESET home product in Windows 8 and 10 (images below are specific to Windows 8 users). Solution Are you a Windows 10 user? Are you a Windows 7 user? How can I determine which version of ESET I have? Having difficulty uninstalling? If you have followed the steps below and are not able […]
Issue Error code 2502 or 2503 In some cases, This error can be resolved using Microsoft’s System File Checker. You receive error code 2502 or 2503 while uninstalling ESET Windows home products on Windows 10 Details How can I determine which version of ESET I have? Solution Are you a Windows 8 user? Are you a […]
Solution Due to newer program releases or corrupted installations, reinstalling ESET NOD32 Antivirus 4 for Linux Desktop is sometimes necessary. The steps below demonstrate how to download, uninstall and reinstall your ESET security product. Download NOTE: You will need your unique username and password to download your ESET security product. Please reference your confirmation email […]
Details ESET Smart Security and ESET NOD32 Antivirus version 8 and earlier are hybrid programs in that they contain both 32-bit and 64-bit program code. The engine and interface modules used by your ESET security product to protect a system from malware are the result of years of development to create highly-optimized x86 assembly language code. During […]
Issue Windows 10 compatibility issues with ESET products due to the Windows 10 May 2019 update Solution Windows 10 Compatibility with ESET home products The Microsoft Windows 10 May 2019 update (also known as 1903) may affect the performance of your ESET product depending on the version of your ESET product. Version 10.1 and later: If […]
Solution To determine which version of ESET NOD32 Antivirus 4 for Linux Desktop you should download, first determine whether you have a 32-bit or 64-bit operating system using one of the two methods below: Method 1 Open the Terminal window, type the following command and press ENTER: arch The system type will display as i686 / i386 (32-bit) or x86_64 (64-bit). Figure 1-1 Click […]
Solution Business users: Click here Enable Licensing Advanced Logging If the Licensing advanced logging option is not available, follow the steps in the infoWebclientFlags.zip section. Open the main program window of your ESET Windows product. Press the F5 key to access Advanced Setup. Click Tools → Diagnostics. Expand Advanced Logging and click the slider bar next to Enable Licensing advanced logging. Click OK. Enabled Licensing advanced logging option In […]
Issue Received an ECP.20031 error during ESET installation Install required certificates after ESET installation and before ESET product activation Solution This error is caused by outdated or insufficient security certificates encountered during installation or activation. Follow the steps below to resolve it: Windows XP users The steps in this article are for later versions of Windows. […]
Issue What is ESET Log Collector? How to use ESET Log Collector What kind of files does ESET Log Collector collect? Solution macOS users | Linux users ESET PROTECT users You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task. What is ESET Log Collector? ESET Log Collector is an application […]
Issue Information on how to identify and report pirated ESET licenses Steps to take if you purchased a pirated license Solution Identify a pirated license If a license fulfills any of the following situations, it is most likely counterfeit or pirated: You are offered a home license that is valid for four or more years. Valid ESET […]