Upgrading to a newer version New versions of ESET File Security are issued to provide improvements or fix issues that cannot be resolved by automatic updates of program modules. Upgrade methods: •Uninstall / Install – Removing the older version before installing the new one. Download the latest version of ESET File Security. Export settings from your existing ESET […]
Solution ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue Your ESET product has a year in the name (for example, ESET Smart Security 2014) and you need to learn which version it is Check the version of your ESET product Copy the information about the installed components to send to ESET Technical Support Details The following security modules built into your ESET products […]
Issue Upgrading to Windows 10 ESET home product compatibility with Windows 10 Upgrade Scenarios Known issues Windows 10 Education users Solution Business users: Click here To ensure a smooth upgrade to Windows 10: We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Updating (or performing an […]
Issue Some features, options and devices are not supported on all tablet devices Solution ESET Mobile Security for Android includes some (calling-based) features that are only available on Android smartphones. Though ESET does provide support for tablet devices such as the Kindle Fire, the following limitations apply: The installation of apps from unknown sources must be […]
Issue Resolve common issues after upgrading to Windows 10 with ESET installed Solution The latest versions of ESET home and business products can be used with Windows 10. If you currently use ESET products and are planning to upgrade to Windows 10 from an earlier version of Windows, we recommend that you upgrade to the […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Installation of ESET ends prematurely because the Downloads folder does not have sufficient privileges. To allow your ESET installer file to run, create a new folder and move your ESET installer file there before attempting installation. See below for step-by-step instructions. Details This issue can be caused by Windows Data Execution Prevention (DEP). For […]
Issue You recently uninstalled your ESET product The ehdrv driver is causing complications while installing an ESET product Solution I. Delete ehdrv.sys from your computer Click Start → Computer (or My Computer, depending on your version of Windows) and navigate to C:WindowsSystem32Drivers. Right-click ehdrv.sys and select Delete from the context menu. Figure 1-1 Click the image to view larger in new window Continue to part II In […]