Issue You receive the message, “Screen overlay detected” while granting permission to your ESET product for Android Solution This message is displayed because you have another application open and that application has screen overlay privileges. To resolve this issue, follow the steps below to edit permissions for the application you have open in the background. […]
Issue You are unable to connect to (or from) another computer or device, such as a printer on your network Add an IP address or a range of IP addresses to the trusted list in your ESET product I have ESET NOD32 Antivirus Solution Firewall troubleshooting? This article is part of a series of recommended […]
Issue After contacting ESET Technical Support, you may be asked to recreate your issue and provide us with the ECP logs from your failed activation Enable Licensing Advanced Logging – for ESET endpoint products version 7.0 and later infoWebClientFlags.zip – a diagnostic method for ESET endpoint products version 6.6 and older Solution Home users: Click here infoWebClientFlags.zip Download […]
Details Click to expand MicroPCU provides automatic updates of ESET products and reduces required maintenance. MicroPCU does not interfere with the running instance of the endpoint and loads new drivers, components, and modules only after the recommended restart. MicroPCU does not require an immediate restart. It upgrades rather than reinstalls your product, it downloads less data […]
Issue Disable MicroPCU in ESET endpoint products Enable MicroPCU in ESET endpoint products Enable or disable MicroPCU in ESET endpoint products using ESET PROTECT Details MicroPCU provides automatic updates of ESET products and reduces required maintenance. MicroPCU does not interfere with the running instance of the endpoint and loads new drivers, components, and modules only after […]
Issue ESET Endpoint Security 8 and later includes the Secure Browser functionality and is disabled by default after installation. System Requirements Known Issues Enable Secure Browser Opening Secure Browser Add or remove protected websites Solution Secure Browser is an additional layer of protection designed to protect your sensitive data while browsing online (for example, financial […]
Issue Export the configuration to an .xml file ESET Technical Support agent has requested an .xml configuration file Solution Export an .xml configuration file from your ESET endpoint product Open the main program window of your ESET Windows product. Click Setup. Figure 1-1 Select Export settings and click browse … to select a save location for the .xml configuration file. Figure […]
Issue Prompted for a password when trying to access program settings or advanced setup Forgot user-defined password or need to unlock password for program settings Which ESET product do I have and is it the latest version? (Business Users) My Username, Password or License Key is not working Details ESET Endpoint products provide the option to […]
Details ESET Endpoint Security and ESET Endpoint Antivirus version 8.1.x were released on June 28, 2021. The latest version of ESET Endpoint Security and ESET Endpoint Antivirus version is 8.1.2031.0 For more information about the new ESET PROTECT, see What’s new in ESET PROTECT on-premise management console. See our online help articles for the latest system […]
Issue You suspect that your computer is infected (slow or abnormal behavior) ESET technical support has requested a Computer scan log Solution I. Scan your computer in ESET Endpoint Security or ESET Endpoint Antivirus II. Save the log and send it to Technical Support I. Scan your computer in ESET Endpoint Security or ESET Endpoint […]