Instructions You may be asked to provide AVG installation log files for troubleshooting purposes. To collect the log files proceed as follows: A. Make sure you can see hidden files and folders: In the Start menu click Computer (or My Computer). Click Tools, and then click Folder options. Note: you may need to press the Alt key to display the Tools menu. […]
Instructions You may be asked to provide System Information (MSInfo32) export for troubleshooting purposes. To create the export please follow these steps. For AVG Antivirus, Internet Security and AVG PC Tuneup it is also possible to use our diagnostic tool AVG Sysinfo. Windows 10: Click the search windows button and type: System Information Windows 8: On the Home […]
If you are running the AVG Remote Administration in an isolated network (the AVG Admin Server has no access to the Internet) and you wish to use the centralized updates, you can use the following steps. You will need to download the update files manually on the server and run a dedicated utility that will generate files that […]
← 5 Steps To Onboarding Success As A Managed Services Provider Restore your AVG MyAccount password → AVG system requirements and supported operating systems Instructions AVG can be installed on Windows XP (SP3), Windows Vista, Windows 7, Windows 8/8.1 and Windows 10, both 32-bit and 64-bit systems. However, since Service Pack 3 was released only for Windows XP 32-bit, Windows XP 64-bit is not a supported operating system. Note: Windows 2000 […]
Instructions Activate your purchase If you purchased a subscription for AVG Internet Security – Unlimited, AVG TuneUp – Unlimited, or AVG Ultimate, fill in the email address and password that you entered during the purchase. AVG Zen will recognize your purchase and the product will be activated with your subscription. Note: If you enter different email address than the […]
Instructions To restore your AVG MyAccount password please follow these steps: Open the AVG MyAccount login page. Click the link Forgot your password?. Enter the email address you used when purchasing an AVG product, or when creating a new AVG Zen network. Click Submit. You will receive an email with a password reset link. Follow the instructions in the […]
Instructions The registration process for products purchased via a retail store or reseller differs from those purchased through AVG Online. When you purchase AVG in a retail store or from an AVG reseller, you may receive a box or email instructions which contain a unique code that needs to be registered. Please follow the instructions below […]
If the instructions below do not apply to your product, you may be using the older AVG PC TuneUp or AVG Internet Security. Please click here for detailed PC TuneUp instructions. Instructions Activating AVG Internet Security, AVG TuneUp or AVG Ultimate When you purchase a subscription for AVG Internet Security, AVG TuneUp or AVG Ultimate, the information about your purchase is stored in your AVG MyAccount. To activate […]
Download and install AVG TuneUp – Unlimited You can follow these steps to install AVG TuneUp on each of your computers: Click here to download the AVG TuneUp installation file. Run the downloaded file, and then follow the steps shown by the AVG installation file to install AVG Zen. Once AVG Zen is installed, enter your email address and password that you created during […]
Download and install AVG Ultimate AVG Ultimate is comprised of AVG TuneUp and AVG Internet Security. The instructions below illustrate how to download all components. Click hereto download the AVG Ultimate installation file. Run the downloaded file, and then follow the steps shown by the AVG installation file to install AVG Zen. When AVG Zen is […]