You have created a Sophos Home account but when trying to log in, you receive the following message: Your email address has not been confirmed. Please click the link in the email we sent. Click here to resend it” This article describes the steps to resend a confirmation email for Sophos Home when it is not received at the time […]
This article applies to Sophos Home account holders experiencing a scenario in which their Sophos Home installation shows as Trial or Free, instead of Premium, or they are prompted to create an account on their Sophos Home dashboard. Why did this happen ? 1 – Sophos Home trial was downloaded from the Sophos Home website, […]
You receive the following error message when installing “Unable to Proceed. Sophos Home cannot be installed as this computer is not running a supported operating system.” Cause This message is received when trying to install Sophos Home on an unsupported operating system. Solution To resolve the issue, upgrade your operating system and make sure your […]
Applies to: Sophos Home for Windows Step one: Check your internet connection Step two: Perform basic network and Windows troubleshooting Step three: Reboot your computer and trigger a Sophos Home update Step four: Contact your Internet service provider Step five: Reinstall Sophos Home Upon installing, you receive a message stating “Sophos Home Installer – Installation […]
Applies to: Sophos Home for Windows Why can’t I install/uninstall Sophos Home?: You may encounter any of the following issues with Sophos Home: Continuously getting a message to restart the computer to uninstall or reinstall Sophos Home. You receive uninstallation/installation failed errors. You are unable to reinstall Sophos Home due to error messages. These issues […]
Applies to: Sophos Home for Windows You receive the following message when trying to install Sophos Home: “Sophos Extractor Could not extract the installation files. Please contact technical support. Error code: 30” This error can occur due to several reasons: An incomplete or corrupted download A 3rd party archiving tool is installed A 3rd party […]
Applies to Sophos Home running on Windows 7 What is happening The message “Windows requires a digitally signed driver” may appear when installing Sophos Home on Windows 7. This happens when the Operating System is missing security updates that allow Windows 7 to use SHA-2 code signing. Technical details: https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929 How to fix it To address […]