Sophos for Home Generating complete memory dump file (Sophos) How to enable web intelligence debug logging (Sophos) Locating the Sophos Home version Collecting logs for support analysis using SDU (Sophos) Contacting Sophos Home Support Blocking cookies on web browsers (Sophos) Support information on Sophos Anti-Virus purchased from Staples Exploit mitigation is experiencing problems / mitigations […]
How can I temporarily disable Sophos Home ? Sophos Home provides a layered approach to security. In order to completely disable all of its protections, users will need to access their Sophos Home Dashboard, and turn off the PROTECTION sliders for each subsection (General, Exploits (Windows only), Ransomware and Web). You may also want to turn […]
This article provides information on Sophos Malicious Traffic Detection. What is the Sophos Malicious Traffic Detection? Some complex malware includes a communication to remote servers for further instructions/updates or to upload/download further files. The Sophos Malicious Traffic Detection is a component that monitors HTTP traffic for signs of connectivity to known bad URLs such as […]
Applies to: Sophos Home Premium (macOS) You receive a Sophos Home notification on your Mac stating “Malicious Traffic Blocked” Cause This alert is displayed because the Sophos Malicious Traffic Detection (MTD) has detected and blocked a malicious HTTP traffic. MTD is the Sophos component responsible for monitoring HTTP traffic that shows signs of connectivity to known […]
Applies to: Sophos Home Premium (Mac) only The below pop-up alert from Sophos Home is received saying that a ransomware is detected: The terminated application is blocked until the user allows it to run, or the detection for this program is removed. Cause Sophos Home Premium’s Cryptoguard component detects and blocks suspicious encryption processes that […]
This article provides information and best practices to stay protected against ransomware. What is ransomware? Ransomware which is often called CryptoLocker, CryptoDefense or CryptoWall, is a family of malware that limits or even restricts users from full access of their computers. It usually locks the computer screen or encrypts the files. The recent types of […]
Applies to: Sophos Home Premium and Free (Mac) After performing a Clean operation with Sophos Home on a detected PUA, you receive an alert stating Manual PUA cleanup required. Cause This alert appears when Sophos Home detects a PUA that it cannot remove with the normal Clean method, due to the location of the file not being accessible […]
You are unable to access a specific website and the following notifications are received: Website Blocked To keep you secure online, access is blocked to websites categorized as… Web Content Blocked Can’t connect securely to this page The messages will vary based on whether you access the website via https (secure) or http (insecure) . […]
Applies to: Sophos Home Premium and Free (Mac) Why did I receive a Manual Threat Cleanup Required message? This message usually appears when Sophos Home detects a PUA, or when a file is contained inside a backup volume, external or disconnected drive, or inside a location Sophos Home does not have access to delete. These detections are […]
Overview There are several reasons why a sample should be submitted to Sophos. Use instructions on this page in the following situations: A strange behavior on the computer was experienced and a suspicious file that may be malware was found Another anti-virus product was used that reports the file was infected and you’d like to […]