The Malwarebytes Support Tool troubleshoots, repairs, and resolves issues with Malwarebytes for Windows. If you have an open ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool. To start, you must have an active Internet connection. If you are not connected to the Internet, see the article Upload […]
The Malwarebytes Support Tool troubleshoots, repairs, and resolves issues with Malwarebytes for Windows. If you’re experiencing a technical issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to uninstall and reinstall Malwarebytes. The steps in this article detail the advanced Clean option. This option deletes all Malwarebytes for Windows files and all previous setting […]
Some issues with activating Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character. Malwarebytes for Windows may not accept your license key if: the characters in your license key have been entered incorrectly. the license key is not compatible with the Malwarebytes product you are trying to activate. the license […]
ARM-based Windows 10 PCs, such as Surface Pro X, are not currently compatible with Malwarebytes for Windows version 4. If you install Malwarebytes version 4 on this kind of device, technical issues may occur, such as an operating system crash. We recommend you do not install Malwarebytes for Windows version 4 on the Surface Pro […]
To check if Malwarebytes for Windows is detecting a recurring Google Chrome™ browser item, follow these steps: From your Malwarebytes for Windows dashboard, click the Scanner card. Click the Reports tab to display your previous scans. Double-click a Scan Report. Check the listed items in the scan report to confirm if a Chrome item is repeatedly detected. Malwarebytes is […]
The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed […]
The Malwarebytes Support Tool troubleshoots, repairs, and resolves issues with Malwarebytes for Windows. If you’re experiencing a technical issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to repair that issue. The steps in this article detail the Repair option. This option uninstalls and re-installs Malwarebytes for Windows while saving your setting configurations and […]
This is an incoming block – meaning the IP address you see us blocking is scanning and/or attempting to force its way into your machine via different ports. These attacks can last anywhere from a few hours, days, to a week. They probe IP ranges then attempt to brute force their way into machines in […]
Malwarebytes Web Protection blocks traffic from domains and IP addresses that could infect your device with threats like trojans, potentially unwanted programs, and viruses. When Web Protection and a third-party application that uses the Windows Filtering Platform (WFP) are enabled on your device, the following issues may occur: blue screen of death (BSoD) loss of Internet […]
Malwarebytes does not fix issues you may be experiencing with your web browser or Internet connectivity. If you’re experiencing issues with your browser or Internet connection, you may need to restore your browser or Internet connection manually. To help resolve browser or Internet connection issues, see the suggestions below. Restore browser preferences Browser is slow […]