Issue When activating an application, you may encounter the “Cannot set up SSL connection” error. Solution 1. Disable proxy server usage In the upper-left corner of the Activation window, click the Back (leftward arrow) button. Click in the lower-right corner of the main window in a Kaspersky application. In the Network settings window, click Proxy server settings. Select Donot use proxy […]
If you encounter the error message “Internal activation server error. Please try again or contact Technical Support Service“, do the following: Check if you have an Internet connection Use Internet Explorer to check if your computer has an Internet connection (for example, try to open http://www.kaspersky.com/). If you have no access to the Internet, contact your Internet service provider for […]
When activating a Kaspersky Lab product, you may receive the error message “Cannot add key if it has expired”. Error cause and solution Most likely, the error occurs because your license has expired. To fix the error: Check the license expiration date. See this detailed guide for instructions. If the license has expired, renew it. To […]
When activating your Kaspersky Lab product, you may receive the error “Incorrect certification center”. To eliminate the issue, do the following: Check if you have the Internet connection Check if you have the Internet access using the Internet Explorer browser (for example, try to open www.kaspersky.com). If you have no access to the Internet, […]
If you have bought subscription for a Kaspersky Lab application not in the Kaspersky Lab store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider. When checking the status of your subscription through the Renew subscription status option, you may get the following errors: Your active […]
Issue During the installation of a Kaspersky application, in the Activation window you may get the error “Key file creation or registration date is invalid. Check system date settings”. Solution Check if the system date is set correctly on your computer. For instructions, see this article. If the system date is incorrect, set it correctly. After checking […]
The article refers to Kaspersky Security Cloud — Family and Kaspersky Security Cloud — Personal. During activation of Kaspersky Security Cloud, you may get the error messages such as License problem or This license is not connected to My Kaspersky portal. Cause of the error The error occurs when Kaspersky Security Cloud cannot find the activation code in […]
The error “Using the trial version of the application on this computer is not available” occurs when: You try to activate the trial version of a product for the second time. You try to activate the trial version of a product after the commercial license has expired. If you encounter this error, activate the trial […]
Causes Your keyboard layout is switched to a different language. An application that automatically switches a keyboard layout (e.g. Punto Switcher) is installed on your computer. Solution Make sure you enter the correct characters. Try entering the code again. Quit the applications that may switch your keyboard layout. Try entering the code again. Type the […]
A network connection error may occur when activating a Kaspersky application. Cause The error may occur if proxy server details are set incorrectly or the activation server is unavailable. Solution Try activating the application again after a short while (e.g. in an hour). The activation server may be temporarily unavailable. Make sure your computer has […]