If you have bought subscription for a Kaspersky Lab application not in the Kaspersky Lab store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.
When checking the status of your subscription through the Renew subscription status option, you may get the following errors:
- Your active subscription key is up to date.
- Your service provider has not activated the subscription. Update the subscription status later or contact your service provider.
- Subscription has expired. Please enter another activation code.
Solution
To fix the error:
- Check if the date is correct on your computer. See this article for instructions.
- In the main application window, click License.
- Click Renew subscription status.
If the solution did not help, try using the recommendations from this article.
What to do if the issue persists
If the issue persists, submit a request with a detailed description of the issue to Kaspersky Lab technical support:
- Through My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, and Kaspersky Security Cloud. See the Online Help page for instructions.
- Through the Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help page for instructions.
In your request, please provide the following:
- Activation code or your password fro the ISP account.
- A screenshot of the Licensing window.
- Your conversation with the ISP.
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team
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