Issue When activating a Kaspersky application, you may encounter the “Unknown error” message. Solution Install the latest version of the application. Download the installer from the Kaspersky website: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Uninstall the current version of the application. For instructions, see this article. Reboot the […]
If you receive the error message “This activation code is no longer supported” when attempting to activate a Kaspersky Lab product, it means the code you are entering is intended for an old version of the application. To activate the application, contact Kaspersky technical support by choosing the topic and filling out the form. In your request, […]
Cause This means that the code has been blocked by Kaspersky Lab engineers to prevent it being used illegally. You must activate the application with a new activation code. This error may also occur if you have bought the activation code for the application on a POSA (Point of Sale Activated) card and activated it […]
If a Kaspersky application returns the error message “The key file is not compatible”, then the entered activation code is obsolete or intended for another application. To continue using the product, do the following: Install a suitable version of the application To use the current activation code, install the version of the app you […]
“Invalid activation code” error when entering the code Cause When entering an activation code, you may see the hint “Invalid activation code“. The error occurs if you have entered the activation code incorrectly. Solution To fix this problem: Check if you have entered the code correctly. Please note that capital Latin letters I, O, L […]
Cause You are trying to activate an official release version of the application with a beta testing code. Solution To activate the application, buy an activation code in the Kaspersky online store or from one of the Kaspersky retail partners. To participate in beta testing new application versions, write in the Kaspersky Community. Source : Official Kaspersky Brand […]
When activating a Kaspersky Lab product, you may encounter the error “Activation code is not suitable for this application”. The error occurs when you are trying to activate an outdated version of the product with a new activation code. To continue using the product, do the following: Download the latest version of the product from […]
The “Trial version has expired” error means that the trial version of this Kaspersky Lab application was used on this computer before and its term (30 days) has already expired. You can only use the trial license once to et acquainted to the application’s features. If you wish to use the application after the trial […]
When activating the application, you may get the error message “You have exceeded the maximum number of activations allowed for the entered activation code”. Cause You can activate the application with the same activation code a limited number of times due to anti-piracy measures. The error may appear in the following cases: Installed and activated […]
When trying to activate Kaspersky Free, you may encounter the “License has expired” or “Activation period has expired” error. Reason Incorrect system date on the computer The license has expired or the period during Solution Check the system date on your computer. For instructions, see this article. Try reactivating the application. For instructions, see this article. If the […]