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NOTICE – On August 4 2021, Malwarebytes Endpoint Security reached its End of Life. For more information, see the Malwarebytes Endpoint Security End of Life notice. To upgrade to a supported version of Malwarebytes, see Malwarebytes Endpoint Protection or Malwarebytes for Teams.

This article shows how to find and collect these logs on unmanaged clients. These logs can then be sent as email attachments to Malwarebytes Business Support.

Collect Malwarebytes Anti-Malware logs

  1. Open File Explorer from your Taskbar.
  2. Go to the following folder path:
    C:\ProgramData\Malwarebytes\Malwarebytes’ Anti-Malware\Logs
  3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Malware logs.
    DOC-2711-1.png

Collect Malwarebytes Anti-Exploit logs

  1. Open File Explorer from your Taskbar.
  2. Go to the following folder path:
    C:\ProgramData\Malwarebytes Anti-Exploit
  3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Exploit logs.
    DOC-2711-2.png

Collect Malwarebytes Anti-Ransomware logs

  1. Go to the following folder path:
    C:\ProgramData\Malwarebytes\MB3Service\logs
  2. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Ransomware logs.
    DOC-2711-3.png
  3. Repeat steps 2 and 3 for the following folder paths:
    • C:\ProgramData\Malwarebytes\MB3Service\ArwDetections
    • C:\ProgramData\Malwarebytes\MB3Service\ARW

Send collected logs to Malwarebytes Business Support

After gathering the needed logs, follow instructions provided by your Malwarebytes support agent to upload logs.

Discover More help  Gather Malwarebytes Privacy for Windows logs with the Malwarebytes Support Tool (Troubleshoot)

If you are collecting logs for a new case, please submit a request for a ticket with Malwarebytes Business Support.

Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team

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