Issue

• After 14 January 2020, Microsoft no longer provides system updates for Windows 7 users
• ESET is committed to providing support for the 32-bit and 64-bit versions of ESET business and home products installed on the Microsoft Windows 7 operating system

Solution

ESET support for business and home products running on Windows 7

ESET is committed to maintaining support for all customers with ESET products installed on the Windows 7 operating system and will continue to offer the following services during the support period:

• Regular detection engine updates for the latest threats
• Constant updates to other parts of the antivirus engine such as the proactive detection module. This may not include new detection technology that requires new product versions to work properly.
• Support requests received by ESET technical support

Upgrade for free to the latest version of your ESET product

Please note that while your service from ESET will not change, your system protection might not be up to par with our latest products as some of our newest detection technology will be impossible to backport. Also, your system could become more vulnerable to threats because it will no longer receive regular system updates from Microsoft. Regular system updates are used to repair exploits and patch existing security vulnerabilities.

• To maintain the highest level of security, we recommend that you upgrade your operating system or move your important data onto a computer with a more current operating system.
• We recommend that you use the latest supported version of your ESET product to maintain the highest degree of protection possible with the Windows 7 operating system
  • Which ESET Windows Home product do I have and is it the latest version?
  • Check for the latest version of your ESET business products

Upgrade to Windows 7 Service Pack 1

When installing ESET products on Windows 7, the error message “Warning! This product is no longer supported on your outdated version of Microsoft Windows” might display. To allow installation of your preferred ESET product, install Service Pack 1 for Windows 7 along with updates KB4474419 and KB4490628. For more information, visit our Online Help topic.

For more information

Visit the following ESET blog posts to learn more about how the end of support for Windows 7 might affect you:

• Windows 7 end of life: Time to move on
• The end of mainstream support for Windows 7. Learn from past mistakes