Scenario: – This kind of error appears while updating K7 product due to firewall restrictions, router policy or ISP level blockage.
Steps to follow:-
- Kindly check whether any proxy or gateway firewalls such as Fortigate, Cyber Roam Etc is being used.
- If there is no firewall present kindly download ‘K7 Offline updater’ from below link and run into the computer – https://k7computing.com/in/free_tools
if yes, please allow the below URLs into the allowed list and check
updates.k7computing.com
prdupdates.k7computing.com
bitcast-b.bitgravity.com/k7
prdupdates.k7computing.com.edgesuite.net
If still same issue persists, kindly try once with different internet connection, if the issue is resolved in different internet connection – Kindly contact your ISP and provide them the above url’s and ask them to allow it under router for communication.
Note: If the issue persists or you need any assistance, you may raise ticket at Submit a Ticket and Our Support Team will get in touch with you shortly to assist you.