Applies to: Sophos Home
This article lists the known issues spotted in the Sophos Home Premium software, as well as known interactions with third-party software.
Known issues with Sophos Home
Windows
- Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium
- Keyboard that uses ALPS driver has stopped working after installing Sophos Home
- Windows 11 will display as Windows 10 on the Sophos Home dashboard – This is currently under investigation-
Mac
Big Sur – M1 chipset known issues
Please refer to this article Installing Sophos Home on M1 (Silicon) Apple computers (ARM)
General macOS related issues
- SophosPrivacyGuard.bundle stops responding; usually when attempting to restart or shutdown the mac.
Workaround: disable mic and webcam protection - Two Sophos Home Icons may appear – Duplicate Sophos Home shield appears on macOS menu bar
Known issues with 3rd party products
mmhmm
mmhmm application will constantly trigger “camera is active” on macOS due to the application’s processes using the camera all the time (even when not in use by a specific application). Please refer to the vendor’s documentation for more details:
https://help.mmhmm.app/hc/en-us/articles/360053622354-Uninstalling-mmhmm
https://help.mmhmm.app/hc/en-us/articles/360055976014-Why-has-mmhmm-taken-over-or-hijacked-my-video-conferencing-camera-
Maxthon browser
Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the “Disabling a specific Protected application to allow the software to run” section of this article.
Sandboxie
Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. Workaround: users may create -at their own discretion- a local exclusion for “SbieSvc.exe” Sophos Home – Local exclusions
AutoIT
Scripts compiled to .exe’s using AutoIt are flagged by Sophos Home’s Machine learning feature.
The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection.
Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions
Sage Accounting software
Updating Sage accounting software is prevented by Sophos Home’s Exploit Mitigation feature. The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.
Enpass Password manager
Enpass password manager will be blocked by Sophos Home. To resolve this issue add a Web Exception for 127.0.0.1: See “Website Exceptions” section in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
Sonos Speakers
The Sonos controller application is blocked by Sophos Home’s web protection feature. Until we have a permanent resolution, please do the following steps to resolve:
For Wireless Speakers, Add a Web Exception for the IP address of the speakers AND 127.0.0.1. See “Website Exclusions” in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
For a wired and wireless combo, it may be only necessary to add the IP of the Wired speaker AND 127.0.0.1
Convene
Launching Convene application from local HTML file is prevented by Sophos Home’s Exploit Mitigation feature. The workaround is to “allow application” from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in – Exploit exclusions (Windows – Local exclusions)
Known Issues – Games
Allowing games to run along Sophos Home