Issue
- A website that you know to be safe is being blocked by Web Protection
Solution
Looking for instructions for ESET Windows Home products? Visit our knowledgebase article.
Before excluding a website
Excluding a website poses a security risk. An experienced system administrator can configure this or, if instructed by ESET Technical Support.
Best practices:
- Exclude a website for a specific period only.
- Do not exclude websites where you provide sensitive information (such as banking websites).
- Do not disable real-time file system protection while downloading and running files from excluded websites.
- Report miscategorization if you think ESET should not block a specific website.
- Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product?
- Click the Setup → Enter application preferences.
Figure 1-1
Click the image to view larger in new window
- Click Web Protection.
Figure 1-2
- Click URL Lists, make sure that Excluded URL is selected from the Address List drop-down menu and then click Add.
Figure 1-3
- Enter the website or domain you want excluded in the Mask field and click OK (for each website you add, be sure to either include “www.” or a wildcard “*” symbol, as in “www.eset.com” or “*eset.com”).
Figure 1-4
- Your changes will automatically be saved. Exit the Web Protection window when you are finished.
Last Updated: Dec 4, 2020
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