Verify that an email you receive from NortonLifeLock is legitimate

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We use email or direct mail to keep you informed about the latest offers, announcements, and products updates from NortonLifeLock. This document describes the different emails or direct mails that we send which helps you to verify if the email or mails that you received is from Norton or not.

This is intended as guidance only, and the information about these emails or direct mails from Norton may change at any time. It is possible that an email or mail sent by Norton or other NortonLifeLock brands may not have all the features described in this document. It is also possible that an email or mail contains all the features described here, but not be from Norton.

Norton Affiliates may also send emails or mails for offers of Norton products. These may contain trademarked Norton images, but Norton customer information is not used to send these emails or mails and they are not sent by Norton. You should never provide personal or confidential information to a sender or webpage you do not know or trust.

If you have concerns about an email address you received, contact Member Services & Support.

Offers from Norton Online Store

Emails from Norton Apps

Order information emails

Install Norton email

  • Once the order is placed successfully, you receive this email which provides the download and install instructions. If you want to install Norton on other devices, then open this email on those devices and install the product.

    We send the email from:

Other emails from Norton

Emails from LifeLock

Surveys

  • Norton partners with third-party provider, Medallia, to send surveys so we can check how we are doing. These emails typically come in response to a recent contact with us, but can be sent at other times too. These are typically sent from the following sender addresses:

    Possible subjects of these emails are:

    • Norton welcomes your opinion
    • A gentle nudge from Norton
    • LifeLock welcomes your opinion
    • A gentle nudge from LifeLock
    • Norton welcomes your feedback – 3 minute survey
    • LifeLock welcomes your feedback – 3 minute survey
    • NortonLifeLock welcomes your feedback
    • It’s not too late to share your feedback

    The links within these emails usually point to the server at https://survey3.medallia.com.

Direct mail

  • Here are some other scenarios where you might get a direct mail:
    • Not renewed or installed
    • NortonLifeLock account email received a hard or soft bounce
    • Billing failure or Automatic Renewal related reminders
    • General marketing promotions

Submit a suspicious email to NortonLifeLock

Need more help?

Source : Official Norton Brand
Editor by : BEST Antivirus KBS Team

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